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Customer Service Representative


This is a Full-time position in Mount Pleasant, SC posted June 23, 2022.

Customer Service – Client Services Coordinator

Reports to: Elora Benfer (Client Services Manager)

Role Overview:

Golfbreaks by PGA TOUR is the largest golf travel company in the world, providing an award-winning service to golf travelers. Organizing golf trips can be time consuming and expensive, so let us do all the work for you and at the very best price.

Client Services Coordinators work hand in hand with our Golf Vacation Specialists and are responsible for customer support/care. The role includes duties such as making amendments to bookings, confirming all elements with suppliers and booking travel extras, such as ground transportation and tournament tickets.

Daily contact with customers, suppliers (venues) and colleagues requires excellent communication and customer care skills, with the ability to deal with a wide variety of people.

99% of our customer reviews rate the Golfbreaks by PGA TOUR service as good to excellent and that they would book with us again, so our standards are very high!

Why Golfbreaks by PGA TOUR?

– Be part of our rapidly growing North American office in Charleston, SC

– Competitive pay with Yr1 earnings of $40,000

– 10 days holiday per annum (plus 10 Federal holidays)

– Medical Insurance contribution (we have a group plan)

– Opportunity to contribute towards 401K retirement plan

– Experience our products first-hand (visit our destinations)

– Flexible hybrid schedule working remotely and in the office

Key Responsibilities:

– Assisting the Golf Vacation Specialists with existing golf vacation bookings – to ensure all elements of the bookings are correct and confirmed

– Communicating internally with the Golf Vacation Specialists and externally with our suppliers and customers

– Taking care of any changes/amendments to bookings leading up to when the customer travels

– Manage workloads efficiently through strong organizational skills and attention to detail

– Assisting the Golf Vacation Specialists with incoming inquiries and customer payments

– Offer the highest levels of customer service to both the customers and the suppliers (our venues) to maximize sales conversion and stay ahead of our competition

What we are looking for:

– Undergraduate Degree

– Excellent communication and listening skills

– Driven, tenacious and self-motivated attitude

– Service-minded ‘how can I help’ approach

– Methodical, Organized and with excellent attention to detail

– Team Player willing to roll sleeves up and get stuck in

– Ability to multi-task and work under pressure

Company Profile:

“About Us” video –

Golfbreaks by PGA TOUR is a specialist golf travel company that books golf vacations for over 230,000 golfers worldwide annually. Originating out of the UK since 1998 and with our head office in Windsor UK, also has offices in Copenhagen, Denmark and Mt Pleasant, South Carolina USA.

Our primary objective is to ‘save golfers time and money’, when booking their golf vacations. We book tee times, accommodations, ground transportation and tournament tickets, and have a ‘price promise’ ensuring that our customers get the very best value.

Golfbreaks by PGA TOUR opened our Mt Pleasant, South Carolina office in March 2016, with an initial focus on offering golf vacations to the UK and Ireland. In January 2017 we launched trips to the Dominican Republic and Mexico, and in October 2017 we started our domestic USA travel program.

Job Type: Full-time

Pay: $40,000.00 per year