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Customer Technical Support – Instrumentation & Controls

Honeywell

This is a Full-time position in Ft Mill, SC posted October 13, 2021.

Join a team recognized for leadership, innovation and diversityThe future is what you make it!

When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future.

That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings safe and even making it possible to breathe on Mars.

Working at Honeywell isn’t just about developing cool things.

That’s why our employees enjoy access to dynamic career opportunities across different fields and industries.

Are you ready to help us make the future?We invent, build and manufacture technologies that address some of the world’s toughest challenges.

You will be part of customer facing organization-Global Technical Support team, responsible for driving world class customer experience.

You will investigate product issues faced by customers in software/ firmware, providing workarounds and improving SDK and Applications on multiple platforms.If you desire a meaningful opportunity with outstanding potential, then we invite you to apply.

We believe our people make Honeywell a special company and are a key advantage.This is a Tier 3 Customer Support position, over the phone, but not in a call center environment.Key ResponsibilitiesProvide in depth technical assistance for internal and external customers, facilitating the investigation, identification, root cause analysis and resolution of complex technical issues; Areas will include factors relating to configuration, installation, environmental and application functionality, as well as other potential causesExpedite timely resolutions wherever possible to help maintain and reduce cycle timesWork with and escalate issues to product development and Quality teams where required, prioritizing requests based on severity and business caseDeeper investigation of complex technical issues and resolution of customer requestsProviding training, coaching and mentoring of the lower support tiers to improve product knowledge and issue handling skillsParticipating in New Product Introduction (NPI) programs facilitating robust designs and flawless product launchesPreparing the team to support new product offerings, by participating in the Honeywell New Product Introduction (NPI) programBuild strong relationships with our partner and end customer base and become knowledgeable about their respective needs; Keep the customer updated on the status of work in progress on their problemsDevelop robust communication practices with solid focus on customer service and solution qualitySupport the knowledge-sharing mindset and apply the Knowledge Centered Support (KCS) methodology guidelines; Contribute knowledge base content for all new issues encountered by and resolved at Tier 3 and enhance existing content where necessary to ensure good visibility, re-usability of data on known problemsMaintain and extend product knowledge by self-study and by attending relevant training sessionsRegularly share product and troubleshooting knowledge via coaching and training initiativesMentor in lower support tiers as part of the company’s talent development and retention ethosYOU MUST HAVEAssociates Degree.

Bachelor’s Degree preferred.5+ years of experience developing Software products/Applications for Building Technology applications2+ years of experience with iOS and Android Application debugging methodologiesWE VALUEExperience in software product design, development, debugging, troubleshooting & isolating issuesKnowledge of programming languages (like C, C++, Java)Strong Awareness of Software development life cycleExperience with Android & iOS Application DevelopmentExperience with Android Framework, UI Development Great presentation skills and ability to train others in the teamIndividuals who are self-motivated and able to work with little supervision, who consistently take the initiative to get things done, do things before being asked by others or forced to by eventsAdditional InformationJOB ID: HRD130156Category: EngineeringLocation: 9680 Old Bailes Rd,Fort Mill,South Carolina,29707-7539,United StatesExemptDue to US export control laws, must be a US citizen, permanent resident or have protected status.

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