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Network Support Technician

Berkeley County School District

This is a Contract position in Goose Creek, SC posted June 23, 2022.

ESSENTIAL FUNCTIONS Deploy and support mobile devices running various operating systems including: Windows, Android, Chrome OS and IOS. Support end users via phone, e-mail, online chat, or in-person with various computer applications including both network and standalone applications; Help Desk support to include classroom technology such as computers, printers, interactive white boards, audio system; knowledge of district policies and procedures as they relate to software and hardware. Support and maintain various TCP/IP based applications and resources including, but not limited to: voice-over-IP; network based HVAC; wireless clocks; paging systems; bells; audio/video-distribution systems; security cameras; access control; fire alarm systems; printing; client/server applications. KNOWLEDGE Job requires a thorough knowledge of various operating systems Including: current versions of Windows, Active Directory ,Cisco IOS; mobile device operating systems including Android, Chrome OS and Mac IOS, knowledge of Internet traffic monitoring, security, user administration, extensive knowledge of applications used by Berkeley County School District; in-depth technical knowledge with hands-on hardware troubleshooting experience of PC hardware, software, network cabling, termination equipment and tools, with the ability to install, configure, and perform routine maintenance on end user workstation hardware, networked peripherals, cabling, and software products; ability to read and understand technical manuals, procedural documentation, and OEM guides; knowledge of standard inventory practices and procedures; knowledge of routing, switching, and network design; knowledge of network protocols and ports; experience with Cisco networking equipment; knowledge of wireless technologies as well as wireless security protocols, practices, and procedures; and knowledge of video delivery and broadcast technology using building distribution systems. EDUCATION AND EXPERIENCE Job requires a minimum of high school diploma or equivalent and four years troubleshooting/repair of Windows Compatible PCs & printers. Must have experience with diagnosis and repair of PC components and peripherals. A degree or certification in computer-related field is highly desirable. ADDITIONAL INFORMATION AND/OR TO APPLY: