AECOM Traffic Management Center Operator Trainee

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AECOM is actively seeking Traffic Management Center (TMC) Trainees for immediate employment for statewide work for the South Carolina Department of Transportation.  Assigned locations and hours of operations are shown below: You will be assigned to one of the following locations below.

• Charleston TMC (0600-1930/7-days a week)*
• Columbia State TMC (24-hour operations/7-days a week)
• Greenville TMC (0630-1900/7-days a week)*
• Myrtle Beach TMC (0630-1930/7-days a week)*
• Rock Hill TMC (0630-1830/7-days a week)*

*  Operational hours are subject to change to meet the needs of SCDOT (emergency, evacuation, storm response, etc.)

These positions require a rotating shift schedule that varies by location.  The minimum starting pay rate is $20.00/hour with promotional opportunities available after successful completion of six weeks of initial training and again at a minimum of a year of high performing operations meeting minimum standards.  Offer is contingent on validation of SCDOT TMC training and performance requirements.

The position uses Advanced Traffic Management Systems (ATMS) software and web-based applications for monitoring freeways and managing events/incidents; dispatching incident management personnel; answering and responding to calls from State Highway Emergency Program (SHEP) Patrollers; and communicating, coordinating, and collaborating with other staff, SC Department of Transportation and Department of Public Safety personnel, and partner agencies.

ABOUT THE OPPORTUNITY

The position performs tasks in support of monitoring, detecting and responding to traffic related incidents, emergencies and needs for motorist assistance along regional interstates across the state of South Carolina.

SCDOT’s transportation management program includes dispatch/operator staff in support of roadside assistance for stranded motorists on SC’s freeways. AECOM dispatch/operator staff support SHEP field staff (patrollers) 7 days a week, 365 days per year, serving a critical role in the delivery of safety and mobility to the motoring public.

The routine responsibilities of this position include, but are not limited to:

TECHNICAL RESPONSIBILITIES:

• Dispatch and coordinate SHEP patrollers, who provide roadside assistance for stranded motorists and response to roadway incidents and disruptions.
• Monitor field surveillance camera video and other information sources for the detection and verification of events that impact traffic flow and safety.
• Log potential and confirmed events that impact traffic flow and safety using software applications, including traffic lane and road shoulder closures related to construction and maintenance activity.
• Use software and applications to control and monitor various Intelligent Transportation Systems devices located along freeways, such as surveillance cameras and dynamic message signs.
• Participate in technical and customer service training and certification activity as required by the program.
• Follow Standard Operating Procedures and Standard Operating Guidelines provided by the program.
• Log information about agency communication, first responder activity, and roadway checks.

COMMUNICATION RESPONSIBILITIES:

• Perform communication tasks consistent with the program’s high level of customer service expectations and training.
• Dispatch and communicate with SHEP patrollers and SCDPS, using program-directed radio and/or phone communication protocols.
• Answer phone calls and provide information or assistance to motorists, SCDOT personnel, or other agencies on traffic and road conditions, transfer calls to designated personnel as appropriate.
• Communicate via radio and/or phone with law enforcement, ambulance, fire department, and towing service staff and provide clear and accurate information regarding traffic incidents and the response required.
• Communicate via radio and/or phone with SCDOT personnel to provide clear and accurate information regarding incidents, traffic, road, maintenance and construction activity, and related weather conditions.
• Perform written documentation of activity and communication in a clear, concise, and complete manner.

Minimum Requirements:

• High School Diploma or GED.
• Must be able to remain in a stationary position for long periods of time monitoring Intelligent Transportation Systems such CCTV camera displays, law enforcement radio broadcasts, answering/responding to calls and communicating to other staff or partner agencies.
• Ability to operate software platforms and web-based applications.
• Must pass a state and federal criminal history/security background check.
• Must pass a pre-employment drug screen.
• Ability to successfully pass post-employment 6-week SCDOT TMC training and performance program which is a condition of continued employment.

PREFERRED QUALIFICATIONS:

• Ability to work a rotating shift schedule that includes both 1st & 2nd shifts covering the following hours by location:
• • Charleston TMC (0600-1930/7-days a week)*
  • Columbia State TMC (24-hour operations/7-days a week)
  • Greenville TMC (0630-1900/7-days a week)*
  • Myrtle Beach TMC (0630-1930/7-days a week)*
  • Rock Hill TMC (0630-1830/7-days a week)*

*  Operational hours are subject to change to meet the needs of SCDOT (emergency, evacuation, storm response, etc.)

• Previous experience working in a call center, customer service, 911 Operator or dispatching environment.
• Demonstrated ability to meet a high level of customer service expectations.
• Ability to work in a calm manner and professional manner in a fast-paced, high-pressure environment.
• Previous experience working in a position which includes heavy telephone, radio, and computer/technology usage.
• Effective oral and written communications skills for in-person, radio, and phone conversations.
• Ability to interpret and understand geographic information portrayed on a map and map-based applications.
• Knowledge of interstates and state routes throughout South Carolina with geographic familiarity of the freeway system and arterial roads.
• Working knowledge of and skill set to utilize and operate an ATMS software platform and/or web-based applications.
• Efficient and accurate data entry skills.
• Ability to solve problems and prioritize tasks, and be organized, responsible and timely.
• Ability to work independently and in a team environment.

• This position does not include sponsorship for United States work authorization
• This position does not include relocation benefit

About AECOM

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.

AECOM is the world’s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.

Freedom to Grow in a World of Opportunity 

You will have the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.

You will help us foster a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.

AECOM provides a wide array of compensation, benefits and well-being programs to meet the diverse needs of our employees and their families. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too.

Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.

All your information will be kept confidential according to EEO guidelines.