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Position Summary:
The Supervisor is accountable for overseeing the performance of their assigned team. They play a key role in implementing company best practices to achieve departmental goals and objectives. This position involves close collaboration with the Nurse Triage, Utilization Review, Case Management and Pharmacy teams. The Supervisor must have up-to-date knowledge of evidence-based nursing practices and demonstrate strong critical thinking skills in applying the case management process at all stages.
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Essential Duties and Responsibilities:
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Possess excellent communication and organizational skills to interface with the client, claimants and staff. Working well independently and setting priorities is essential.
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The Supervisor manages daily operations, ensuring updated information is maintained, customer service standards are met, and complaints are effectively resolved.
Additionally, the Supervisor is responsible and accountable for Human Resource functions, including recruitment, performance improvement, quality assurance, and ensuring compliance with client expectations and guidelines, while also meeting unit goals.
Primary Responsibilities include:
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Additional Functions and Responsibilities
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Education/Experience
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Key Competencies:
Equipment Operated/Used:
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Special Equipment or Clothing:
Professional attire adhering to the Company Dress Code
Here are some of the benefits you can enjoy in this role:
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                            MENTAL AND PHYSICAL REQUIREMENTS |
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1. MENTAL EFFORT  a. Reasoning development:          Follow one- or two-step instructions, routine, repetitive task.          Carry out detailed but uninvolved written or verbal instructions, deal with a few concrete                   variables.          Follow written, verbal, or diagrammatic instructions, several concrete variables.   X     Solve practical problems; variety of variables with limited standardization; interpret instructions.          Logical or scientific thinking to solve problems; several abstract and concrete variables.          Wide range of intellectual and practical problems; comprehend most obscure concepts. |
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b. Mathematical development:          Simple additional and subtraction; copying figures, counting, and recording.          Add, subtract, multiply, and divide into whole numbers.   X     Arithmetic calculations involving fractions, decimals, and percentages.          Arithmetic, algebraic, and geometric calculations.          Advanced mathematical and statistical techniques such as calculus, factor analysis, and probability determination.          Highly complex mathematical and statistical techniques such as calculus, factor analysis, and probability determination; requires theoretical application. |
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c.      Language development:          Ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies verbally or in writing.          Ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information such as age, occupation, and number of children; guide people and provide basic direction.          Ability to transcribe dictation; make appointments and process mail; write form letters or routine correspondence; interpret written work instructions; interview job applicants.   X     Ability to compose original correspondence, follow technical manuals, and have increased contact with people.          Ability to report, write, or edit articles for publication; prepare deeds, contracts or leases, prepare and deliver lectures; interview, counsel, or advise people; evaluate technical data. |
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2. PHYSICAL EFFORT  a.      Physical activity required to perform the job:          Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.   X     Light work: a.   Exerting up to 20 pounds of force occasionally b.   Exerting up to 10 pounds frequently c.   Exerting a negligible amount of force constantly to move objects           (If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work).          Medium work: a.   Exerting up to 50 pounds of force occasionally b.   Exerting up to 20 pounds of force frequently c.   Exerting up to 10 pounds of force constantly to move objects          Heavy work: a.   Exerting up to 100 pounds of force occasionally b.   Exerting up to 50 pounds of force frequently c.   Exerting up to 20 pounds of force constantly to move objects          Very heavy work: a.   Exerting in excess of 100 pounds of force occasionally b.   Exerting in excess of 50 pounds of force constantly to move objects c.   Exerting in excess of 20 pounds of force constantly to move objects      |
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         Far vision: clarity of vision at 20 feet or more   X     Near vision: clarity of vision at 20 inches or less   X     Mid-range vision: clarity of vision at distances of more than 20 inches and less than 20 feet          Depth perception: the ability to judge distance and space relationships, so as to see objects where and as they actually are          Color vision: ability to identify and distinguish colors          Field of vision: ability to observe an area up or down or to the right or left while eyes are fixed on a given point Â
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