Order Entry Specialist

Promotes the Company’s mission and values-based culture through the following:

Order & Data Entry

• Perform order entry
• Cataloger sales
• Online sales
• House Account Sales
• Complete quoting for orders and shipping
• Perform sales lead entry and data entry into CRM and assign tasks for subsequent follow up

Customer Service

• Enter customer service claims into CRM
• Work with customers and sales team to resolve issues
• Collaborate with Production Team to resolve issues
• Maintain a record of issues and generate a monthly Cost of Quality report
• Follow up with claims to check on the status and relay messages to the appropriate individual(s)

Administrative Tasks

• Manages main phone line and transfers calls
• Maintain updated records
• Prepare and mail materials
• Additional responsibilities and duties as required to support the team when requested

Maintain Supply Levels

• Order Inventory as needed to keep adequate supply levels

Education and/or Experience

• Bachelor’s Degree, preferred
• At least 2 years of office experience/data entry/customer service

Travel

None

Language Skills

Must have the ability to write routine reports and correspondence, as well as be able to speak effectively before groups of customers or employees of the organization.

Reasoning Ability

Must have the ability to define problems, collect data, establish facts, and draw valid conclusions. 

Computer Skills

Demonstrated proficiency with MS Excel, Word, PowerPoint, Outlook, and CRM.

Other Requirements/Skills

• Medical Device knowledge preferred
• Excellent keyboarding and data entry skills
• Experience using customer relations management (CRM) software, preferred
• Excellent organizational skills, superb accuracy, and attention to detail
• Strong verbal and written communication and interpersonal skills
• Ability to multi-task, prioritize and manage time effectively
• Knowledge of office equipment including printers, scanners, multiple-line phones, mail machines, and binding machines
• Strong math skills and problem-solving
• Cheerful, can-do attitude