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Training Advisor, ISR

Bath Fitter

This is a Contract position in Perrot, SC posted June 23, 2022.



Training advisor, ISR

Location:                                 STE

Dept.:                                       Learning & Development

Supervisor:                             Manager, Learning & Development  


Job summary

The Training advisor for Inside Sales Representatives (ISR)/ event managers is responsible for helping to create, develop, evaluate and maintain all training and continuous improvement processes for the inside sales representative position and Event manager. This person, being a subject matter experts (SME), holds a deep understanding of all ISR and EM processes and tools, and is responsible for applying their expertise to support Bath Fitter’s vision and strategic planning. 






Training advisor & Subject matter expert

  • Provide a deep understanding and knowledge when it comes to inside sales technique and processes, and its related tools;
  • Conduct needs analyses in all branches to uncover skills, behavior and knowledge gaps in order to develop customized ISR training;
  • Collaborate with the instructional designers in developing and keeping updated the training and onboarding programs for all ISR;
  • Build and update training content aligned with adult learning principles;
  • Provide training using different tools and methodology (webinars, on-site presentations, etc.) for all new ISRs
  •  Provide updated programs for current ISRs
  • Produce and maintain inside sales best practices and procedures.


  • Support Branch Managers when it comes to onboarding and training new ISR and current ones on various topics (product knowledge, Bath Fitter’s culture, KPIs and reporting, etc.);
  • Liaise with individuals, ensuring all ISR procedures are understood and followed;
  • Offer support on various needs related to the ISR role (request may come from various departments);
  • Develop and maintain a super user network.
  • Develop and maintain a super user network.





  • Bachelor’s degree in Human Resources or equivalent, an asset.
  • 3 or more years of experience in the ISR role at Bath Fitter.
  • Minimum 5 years’ experience in a Training Advisor role
  • Experience in customer service.
  • Minimum 5 years’ experience in a Training Advisor role
  • Fully Bilingual (French and English) is important.
  • Experience in project management, as asset.
  • Expert in designing adult education and training, applied exercises, exams and other support tools.
  • Experience in project management, as asset.


Demonstrated Skills

  • Excellent interpersonal, oral and written communication and presentation skills with strong attention to detail.
  • Ability to be flexible and adaptable in an ever-changing environment.
  • Demonstrated ability and desire to perform under high pressure in a rapid growth retail company environment.
  • Ability to work independently.
  • Ability to maximize the transfer of knowledge and skills, in coaching mode.
  • High level of integrity.
  • Motivated to work in a collaborative, inclusive, engaging environment and with a fast pace of results delivery.


Job Specific Working Conditions

Must be available to travel frequently across the United States and Canada.



  • Must be proficient on Microsoft Office Suite, and possess knowledge of Office 365, an asset.
  • Experience with training platforms.

 PandoLogic. Category: Sales, Keywords: Inside Sales Representative