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Front Office Supervisor | AC MARRIOTT

AC Hotel New Orleans Bourbon/French Quarter

This is a Contract position in Charleston, SC posted May 12, 2022.

Are you an enthusiastic team player who enjoys working in a hospitality environment and providing outstanding service to customers on a consistent basis?

Do you have a pro-active nature and an “I can help you” attitude and enjoy working with a team that appreciates it?

Do you enjoy a variety of activities, are fast thinking and possess good follow through skills to ensure the job is done right?

If the answer is “Yes”, then the AC Hotel by Marriott New Orleans is looking for youJob Summary: The Full-Time Lead Front Desk Agent is the ambassador of the Front Desk.

They must create and maintain a vibrant atmosphere while ensuring guest satisfaction.

The Lead Front Desk Agent is a full-time position.

Essential Duties/Responsibilities:Initial on site contact for the Guest registration and check out process and communication of Hotel services and informationCollect Guest information and method of paymentResponds to Guest inquiries about the Hotel and surrounding areaResolve guest issues appropriately and escalating when necessaryCoordinates Guest requests with other departments as required (bell, housekeeping, restaurant, food and beverage, etc.)Follows safety standards, and upholds all policies and proceduresWorks as a trainer and coach for new employees under the direction of FOMSupervises the team in the absence of a Manager Job Requirements:Excellent verbal and written communication skills and presents a professional demeanorStrong interpersonal and problem solving abilitiesHighly responsible & reliableFlexibility in scheduling with the ability to work evenings, weekends, and holidaysIdeal candidate will have: Previous customer related experience in a hospitality or retail environmentPrior experience with Fosse, Office, and various other computer programs One year experience in a similar roleMust be a team player and a brand advocate to help promote our culture within the department and the hotelPhysical Requirements: Constant standing and walking throughout shiftOccasional lifting and carrying up to 20 lbsAbility to operate computer and process methods of paymentThe AC Hotel by Marriott New Orleans is an equal opportunity employer M/F/V/D (ref.