Client Onboarding Specialist (SaaS)

(This is a Remote role)

Breakthrough is the leading patient demand platform for conservative care practices looking for consistent, predictable revenue growth. Every month, the platform generates over $5M in patient revenue for practices Nationwide.

Practices today are competing with a healthcare system that has set them up to fail. Medications and invasive procedures are often recommended first, and what little referrals remain are kept within the hospital system. In order to compete, practices need to market directly to their communities and increase demand for their services. Those that do not will experience diminishing growth.

Breakthrough offers an all-in-one patient demand platform and is so confident in their solution - they guarantee results.

Our people are the heart and soul of our success. We are passionate, dedicated, and driven. Our teammates have the grit to get things done in ambiguous environments, the teamwork drive to put the team ahead of self, and the desire to continue to learn and grow throughout their careers.

If you are passionate about helping people get back to health naturally, and you love to work for a driven company, we want to talk to you!

Job Summary

The Onboarding Specialist is responsible for training, educating, and motivating new customers through their first 2 months post-sale. You will be expected to answer questions about the product and services and train the customer’s team to enable them to succeed in their Breakthrough relationship. You will leverage your account management skills to foster strong relationships in order to ensure customers achieve their goals. While we have all processes and reference materials created, this role also carries the opportunity to identify efficiency gains and optimization opportunities to improve internal processes and the customer’s experiences.

Responsibilities

• Onboarding: This position is primarily responsible for the onboarding of new customers for Breakthrough’s managed service products. This will require creating a tailored curriculum, providing detailed follow up on the process, and being the main point of guidance during the process. And most importantly, keeping our new customers excited and feeling supported!
• Training: Each new customer goes through an extensive training process that includes training on Breakthroughs software and products as well adopting new soft-skills to maximize value. The Onboarding Specialist will be responsible for hosting these trainings and focusing on the why and the how of each role involved in the customer’s program.
• Communication: Internal communication with the team will be a crucial responsibility of this role to retain and drive revenue. External communication will include maintaining and elevating our standards of superior customer service, presenting digital advertising information in an easy-to-understand format.
• Troubleshooting: When problems arise, it will be necessary to perform troubleshooting steps to ensure that issues are properly resolved. Also, it will be part of your responsibility to document best practices so if the same issue arises in the future the team is better prepared to handle it.

Experience

• 2+ years within a Customer Success organization (preferably SaaS)
• You have experience working with SMB customers or within a SMB

Skills

• Excellent verbal and written communication
• Motivated self starter; team player
• Proficient at establishing relationships with customers and internal team.
• Able to flourish in a high growth environment where change is constant
• Proficient in Salesforce and other cloud-based tools
• Basic understanding of Facebook, Instagram and other social media platforms

Why Breakthrough

You will be part of a transformative company. Our mission is to help people in pain get back to normal naturally (instead of overusing pharmaceuticals or getting unnecessary surgery).

Other Awesome Benefits About This Opportunity

• Completely virtual. We don’t have an office (and never have). We care about your results and impact on the business and want our team to live and work wherever they want.
• We have an amazing team of incredibly driven people who are constantly learning, growing, and encouraging one another.
• Amazing benefits, including healthcare, matching 401K, and shares in our employee stock ownership trust.
• Work life balance environment - we care that you are personally and professionally taken care of.

Our Values = Your Values:
Elevate Others 🤝🏽
Be Real 🗣️💬
Beginners' Mind 📚🧠
Own The Results 🎯👊🏼
Do Shit That Makes A Massive Difference 🚀💪🏿
Seeks to Understand the Customer First👩🏽‍⚕️🤔

Salary: $60k-$70k OTE