Southern Tide, LLC
Greenville, SC - Southern Tide Headquarters
At Southern Tide, our mission is to share our love for the coastal lifestyle through premium products, experiences, and service.
We offer competitive benefits packages which may include generous vacation policy, health and wellness coverage, 401k with company match, discounted stock purchasing, options for education reimbursement, and amazing product discounts!
This is an onsite position based out of our corporate office in Greenville, SC.
The Customer Relations Intern is the voice of Southern Tide, answering all inbound calls and making a great first impression. S/He will provide excellent customer service, representing our brand, our culture and our commitment to our customer.
Crew Position:
- Answers inbound calls, addressing all web and store requests, product questions, order changes, shipment tracking, etc.
- Responds to customer emails and chats in a timely and accurate manner.
- Strives to solve customer problems in the most efficient and customer centric approach.
- Stays knowledgeable of key features, attributes, and benefits of all items to provide answers to customer questions.
- Stays knowledgeable of garment measurements to answer size/fit questions and make appropriate recommendations.
- Makes recommendations for new/coordinating items as opportunity arises to upsell and cross-sell.
- Supports the Inside Sales team when needed.
What all hands on deck looks like...
- Enjoy roles that operate in a fast-paced environment
- Strong communicator, both oral and written
- Quick to problem solve while staying organized
- Customer focused
Know the ropes...
- Current enrollment in a four-year accredited college/university preferred.
- Generally, more than six months but less than one year of relevant work or school experience.
- Proficient in Microsoft office suite: PowerPoint, Excel and Word
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender, gender identity, gender expression, religious creed, sexual orientation, pregnancy, national origin, ancestry, age, military and veteran status, marital status, physical or mental disability, protected medical condition, genetic information, reproductive health decision-making, lawful off-duty use of marijuana, or any other characteristic protected by law.
U.S. EEOC: Know Your Rights
Southern Tide participates in E-Verify. Details in English and Spanish. Right to Work Statement in English and Spanish.
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