Office Coordinator

Job Summary: The Home Care Office Coordinator provides administrative support to ensure the efficient operation of 5 Star Home Care.

This role involves managing administrative tasks, coordinating schedules, communicating with staff and clients, and maintaining accurate records. The Office Coordinator is key in facilitating smooth communication and operations within the home health care team.

Key Responsibilities:

1. Administrative Support:

   • Assist with day-to-day administrative tasks such as answering phones, managing mail, filing documents, and maintaining office supplies.
   • Prepare and distribute correspondence, reports, and other documents as needed.
   • Coordinate meetings, conferences, and appointments for staff members and clients

2. Scheduling and Coordination:

   • Schedule patient appointments, home health visits, and meetings according to patient needs and staff availability.
   • Communicate schedules to healthcare providers, patients, and caregivers.
   • Update and maintain scheduling software or systems to ensure accuracy and efficiency.

3. Patient and Provider Communication:

   • Serve as a point of contact for patients, caregivers, and healthcare providers regarding scheduling, appointments, and general inquiries.
   • Provide information and assistance to patients and their families regarding services, billing, and insurance coverage.
   • Relay messages and information accurately and promptly between patients, caregivers, and healthcare providers.

4. Documentation and Record-Keeping:

   • Maintain accurate and up-to-date patient records, including demographics, insurance information, and medical history.
   • Ensure compliance with documentation requirements and organizational policies related to patient confidentiality and record-keeping.
   • Assist with billing and coding processes, including verifying insurance coverage and processing claims.

5. Quality Assurance and Compliance:

   • Support quality assurance activities by assisting with audits, data collection, and reporting as required.
   • Ensure compliance with regulatory standards, organizational policies, and procedures related to home health care services.
   • Collaborate with clinical and administrative staff to maintain high patient care and service delivery standards.

6. Team Support and Collaboration:

   • Collaborate with other administrative staff, healthcare providers, and support personnel to ensure coordinated and efficient operations.
   • Participate in team meetings, trainings, and staff development activities as needed.
   • Foster a positive, supportive work environment that promotes teamwork and enhances patient care outcomes.

Qualifications:

• High school diploma or equivalent; associate or bachelor’s degree in healthcare administration, business administration, or related field preferred.
• Proven experience in an administrative support role, preferably in a home healthcare setting.
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Proficiency in computer applications and office software (e.g., Microsoft Office Suite, scheduling software).