SERVPRO of Richland County logo

Restoration Production Manager

SERVPRO of Richland County
Full-time
On-site
Columbia, South Carolina, United States
Benefits:
  • 401(k)
  • Bonus based on performance
  • Dental insurance
  • Health insurance
  • Paid time off
  • Training & development
  • Vision insurance
Who We Are: We are SERVPRO of Richland County.  We are part of a team that is a national leader in property disaster restoration. From initial clean-up to complete rebuilds, SERVPRO is there every step of the way. We have a long-standing reputation as a leader in our industry. 

The Role:
The production manager oversees all aspects of assigned restoration projects and assigned production crews. The responsibilities are centered around customer satisfaction, revenue growth, profit growth, management development, and staff development. This front-line management position leads their team to operational excellence.  SERVPRO of Richland County offers all the services of restoring a property back to its original condition. 

The Rewards:
As a valued SERVPRO employee, you will receive competitive pay, medical, vision, and dental benefits, and a 401(k) account with a generous company contribution. Training and development programs available, which can include industry certifications.  
 
The Details:
·         Manage the customer experience and overall customer satisfaction. 
·         Manage the client experience and overall client satisfaction. 
·         Provide priority response to potential customers. 
·         Develop scope of work for projects and review estimates. 
·         Negotiate customer and/or client approval of project scope and estimate. 
·         Schedule crews and resources to provide service on active projects. 
·         Coordinate and oversee the production of services with crews and subcontractors. 
·         Document and/or review job file to support the services provided. 
·         Maintain communication with internal and external stakeholders.  
·         Manage production expenses. 
·         Manage equipment and materials (assets).  
·         Follow and oversee safe work practices and adherence to safety and risk management guidelines at all times. 

What You Must Have:
·         Effective written and oral communication
·         Intermediate math skills
·         Experience in cleaning/restoration preferred
·         High school diploma/GED
·         IICRC certifications preferred
·         Ability to travel locally 

Physical Requirements:
·         Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
·         Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)
·         Ability to sit/stand/walk for prolonged periods of time
·         Ability to repetitively push/pull/lift/carry objects
·         Ability to work with/around cleaning products/chemicals

Normal Working Hours, Additional Working Hours and Travel Requirements:

This is a full-time position working 8:00 a.m. – 5:00 p..m, Monday – Friday, 45 hours per week. This position frequently requires long hours (beyond 8 hours a day), including evenings and weekends, as needed. Travel is required and is primarily local.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.





All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

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