CIO Coordinator

This is a full-time, direct placement role at Stasmayer, Inc.

Basic Function:

One of the primary responsibilities of the position will be to shape existing relationships through trust within the CIO department. This role bridges the gap between the technical work we perform to maintain a world class IT infrastructure and the vision that our clients have and want to realize. In this role you will assist the CIO to coordinate and expand relationships between the Managed IT Department and the customer.

This is a culture of caring. A company with a purpose and a drive to serve their customers and team members. Every team member is resourced to do their role well.

Principal Responsibilities:

• Coordinate the relationship between the Managed IT Department and the customer
• Assist the CIO with the receiving of new and existing relationships from Sales to foster and grow
• Assist in retention of accounts through great customer service and expectation setting
• Review and convert findings from the Network Administration department reports in to meaningful and prescriptive executive level conversation
• Prepare and attend Quarterly meetings with clients to discuss progress and strategy to continue relationship growth.
• Oversee action items that may result from Quarterly meetings with clients and the appropriate department that will undertake tasks
• Work with the project team, CIO’s and distribution to provide accurate quote scopes of all project sizes with concise goals and for clear execution by the project team
• Work and coordinate with vendors as necessary to ensure solutions meet the requirements
• Sales opportunity tracking and management
• Personal performance tracking through Key Performance Indicators
• Any other task or function assigned by management
• Ensure day-to-day service activities comply with standards for our clients and operational excellence.

Personal Skills Required:

• Excellent people skills
• Positive attitude a must
• Desire to always increase customer service level
• Drive to constantly communicate to the client and keep them up to date regarding any information that will make him/her feel their interests are being addressed
• Exceptional problem-solver; sorts through complex issues and conducts comparative analysis of multiple solutions
• Exceptional organizational skills, meticulously detail oriented
• Exceptional verbal communication skills
• Dedicated to quality first and foremost
• Exceptional multi-tasking skills and ability to complete tasks quickly and efficiently
• Exceptional attitude, ability to stay composed and levelheaded under challenging situations
• Exceptional customer service skills

Essential Physical Requirements:

• Ability to lift 50 pounds
• Ability to stand, bend, and climb for up to 10 hours a day
• Ability to process information and merchandise through computer system
• Ability to effectively and courteously communicate with employees and customers
• Ability to read, count, and write English to accurately complete all documentation
• Ability to operate and use all equipment necessary to the position
• Ability to climb ladders
• Ability to work varied hours/ days to oversee operations