Consumer Service Representative

POSITION   

Consumer Service Representative

WHO WE ARE   

More than just cookware, Le Creuset has been a colorful companion to meals and memories around the world since 1925. Respect for tradition and authenticity have been Le Creuset’s guiding principal for nearly 100 years – our passion for superior artisanal quality, exceptional design, and European craftsmanship have remained constant.

WHO YOU ARE 

Consumer Service Representatives work in a fast-paced environment in our Early Branch, SC, office. In this important role you will mainly focus on answering and responding to inbound phone calls with the potential to handle some outbound calls relating to Backorders, estimated time of arrivals  and sales order fulfillment. If you enjoy multitasking, this position is for you! You will help to serve as part of our front line of communication, navigating resources and solving inquiries relating to consumer needs and inquiries. Your cultivated knowledge will make you an informational support specialist. From handling consumer calls regarding our services to researching resolutions to consumer needs – you will be a key part of the team with everything you do.

YOUR DAY-TO-DAY         

• Manage  consumer and company personnel inquiries both telephonically and through other forms of communication
• Research required information using available resources while adhering to written procedure, guidelines and resource tool
• Provide consumers with product and service information relating to sales order/warranty replacement fulfillment and on-time sales order /warranty replacement fulfillment processing
• Identify and escalate priority issues
• Generate open order line reports and monitor report daily to ensure 100%, on-time fulfillment and manage CEM cases
• Research estimated times of arrival for stock not reserved and obtain up-to-date delivery dates from Planning & Procurement
• Operate multiple computer software applications in order to search for resources tailored to meet customers' needs

WHAT WE’RE LOOKING FOR       

• 3-5 years direct consumer service experience in a Wholesale/Retail environment
• Must have a High School Diploma
• Must be proficient using Microsoft applications, including operating multiple applications simultaneously

EXTRA EXTRAS  

• Employ strong active listening skills while typing and conversing with customers and company personnel
• Communicate with a positive, professional, empathetic and customer-focused demeanor
• Approach tasks with a results-oriented mindset to meet performance standards and achieve goals set by the Manager
• Work as a team player interacting with personnel in all departments

WHY JOIN US    

Our mission is simple - to inspire and empower people everywhere to make joy through cooking. Our recipe is equal parts passion, hard work and fun with a culture as vibrant as our products. We constantly stretch ourselves and encourage our associates to do the same. When you join Le Creuset, you become part of a dynamic team that focuses on innovation and collaboration. You are part of something bigger…from your first day to every moment thereafter, you’re going to love what you do!

THE PERKS         

• Incredible benefits package
• Tremendous growth opportunities: Growth = Joy and we are all about encouraging both.
• Work/life balance: No need to show off your juggling skills, we offer the flexibility and the resources to balance both
• Generous employee discount: How much space do you have in your kitchen? Seriously.

FLSA STATUS      Non-exempt

EEO STATEMENT             

Le Creuset is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and associates without regard race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. All employment decisions are based on qualifications, merit, and business need. Le Creuset seeks to recruit, develop, and retain the most talented people from a diverse candidate pool that represents a variety of backgrounds, perspectives, and skills.