Customer Service Representative

Meineke is constantly looking for driven and talented professionals to join our team. In over 900 shops spanning coast-to-coast, we look for those who share our passion for high quality repair work to help get our customers back on the road.

A career with Meineke means putting your knowledge and hard-earned skills to work in a locally owned shop. Each Meineke Car Care Center location is run and staffed by people like you - professionals who enjoy what they do. We currently have a need for Customer Service Representatives in the Charlotte, N.C. & Rock Hill S.C. areas. Competitive wages & benefits, as well as a performance incentive plan.

As a Customer Service Representative, your duties will include:

• Welcoming customers & checking them in for service, gathering information, explaining the inspection process, and collecting signed work orders prior to any repairs or servicing is done.


• Proactively communicate with customers throughout their visits to the center and keeping them informed, as issues with their vehicle arise.


• Receiving payment, communicating Meineke financing options for service provided.


• Following up on any customer issues or complaints; ensuring they are resolved.


• Managing daily customer callback process to ensure appointments are set.

Benefits:

• Health insurance


• Paid time off


• Holiday Pay


• 401K