EPIC Trainer

Employee Type:

Work Shift:

Join Team Tidelands and help people live better lives through better health!

Position Summary:

Tidelands Health is seeking a dynamic Epic Trainer. The ideal candidate will have experience delivering Epic training courses, with a strong focus on driving user adoption in clinical settings. Epic certification is highly desirable. This role requires a deep understanding of adult learning principles and the ability to develop and deliver training using multiple methods, including in-person, virtual, and e-learning platforms. The trainer will collaborate with clinical teams to ensure the effective adoption and utilization of Epic systems within these specialized service lines.

Responsibilities:

• Design and deliver Epic training to clinical and administrative staff, including comprehensive training curricula, that is tailored to the specific needs of the Service Line.
• Implement multi-modal training delivery methods, including classroom sessions, virtual instruction, self-paced learning modules, and hands-on simulations.
• Facilitate engaging and interactive training sessions that enhance the learners’ understanding of Epic workflows and functionality.
• Collaborate with healthcare teams to assess and adjust training materials according to user needs and clinical workflows, ensuring that the content is relevant and addresses real-world scenarios.
• Provide ongoing support post-training, including answering questions, offering refresher courses, and troubleshooting issues with the Epic system.
• Track and evaluate learner progress, adoption rates, and competency in using the Epic system.
• Stay updated on Epic upgrades, enhancements, and best practices to incorporate these changes into training materials to ensure users are always utilizing the most current functionality.
• Serve as a subject matter expert for service line/Epic focus area, providing guidance and recommendations to increase efficiencies and effectiveness.

Qualifications:

Knowledge and Skills Required

• Bachelor’s Degree.
• Minimum of 3 years of experience designing and delivering software training curriculum for healthcare systems.
• Proven experience in developing training curricula and instructional materials tailored to healthcare operations.
• Strong understanding of adult learning principles and the ability to apply them in diverse training environments.
• Expertise in utilizing multiple training delivery methods (in-person, virtual, self-paced learning).
• Exceptional communication and presentation skills, capable of breaking down complex information into easily understandable concepts.
• Ability to work collaboratively with healthcare teams, operations leaders, and IT staff to ensure alignment of training with organizational goals.
• Highly organized, detail-oriented, and capable of managing multiple training sessions, programs, and projects.
   

Education and Experience Preferred

• Master’s Degree
• 7 or more years of experience designing and delivering software training curriculum for healthcare systems is preferred.
• 5 or more years of training Epic workflows.

• 2 or more certifications in the service line modules.
• Experience in change management and user adoption strategies is a plus.
• Ability to analyze feedback and make improvements to training programs.
• Knowledge of clinical workflows.

Service Line/Focus Areas:

Specialty Area: Women/Children Services, Pharmacy, and Order Management

EPIC Modules: Stork, Willow, and Orders

Specialty Area: Radiology, Cardiology, and Surgical Services

EPIC Modules: Radiant, Cupid, or Optime/Anesthesia 

Specialty Area: Provider Efficiency, Workflows, and Reporting

EPIC Modules: Provider Adoption, Reporting, and MyChart

Specialty Area: Acute Care Operations

EPIC Modules: Acute Care Operations

Physical Requirements: Light Physical Agility Test (PAT) Rating

While performing the duties of this job, the employee is frequently (activity or condition exists from 1/3 to 2/3 of the time) required to stand, sit, and walk; frequently to use hands, fingers; and frequently to talk or hear. The employee must exert up to 15 pounds of force occasionally (activity or condition exists up to 1/3 of the time), and/or up to 5 pounds of force frequently, and/or a negligible amount of force constantly to move objects.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Tidelands Health is an equal opportunity employer (EOE). Tidelands Health does not discriminate against employees or applicants for employment on the basis of race, color, creed, religion, age, national origin, disability, marital status, veteran status, gender, genetic information, familial status, or any other legally protected status.