Fitness Center Receptionist (Part-Time)

JOB TITLE: Fitness Center Receptionist

JOB TYPE: Part-Time

REPORTS TO: Director of Fitness Operations

EXEMPT/NON-EXEMPT: Non-Exempt

SUPERVISES EMPLOYEES: No

Club Description:

Berkeley Hall Club, a distinctive private golf community edged on the banks of the pristine Okatie River in Bluffton, South Carolina – the heart of the coastal Lowcountry – a world with a casually inviting and active lifestyle that sets the standard for all private communities. Just minutes from Hilton Head Island, our 980-acre property is unique among top private golf communities. With two world-class Tom Fazio courses and a stunning Jeffersonian-style clubhouse that form the “Core of the Community,” our two walkable classic courses feel more like a golf retreat, with beautiful lagoons and majestic live oaks.

Honors

Platinum Club of America

Platinum Club of the World

Distinguished Club Award

Best Residential Courses-North & South Course - Golfweek

Top 100 Golf Communities - Travel + Leisure

Top 100 Premiere Properties – Links Magazine

PURPOSE:

Berkeley Hall Club is currently looking for a full-time Fitness Center Receptionist to join our team. This individual will be responsible for greeting and directing members, guests, and staff as they enter the Fitness Center. This position will provide assistance and exceptional service to members and guests. They promote the facility amenities, programs, and the Club while demonstrating a high level of professionalism and service that aligns with the Mission and Vision of the Club.

DUTIES AND RESPONSIBILITIES

• Greet and sign in members and guests in a warm and friendly manner and address all members properly by name.
• To promote the facility amenities, programs, and the Club while maintaining a high level of professionalism and service that aligns with the Mission and Vision Statement of the Club.
• Answer telephones promptly and courteously and direct all calls to the appropriate areas. Make certain that members’ requests or inquiries are satisfied.
• Provide members and guests with timely and efficient service(s). Schedule members for classes, training sessions, and spa services. Contact members to update class or training session information. Confirm appointments.
• To create personalized service for Members, including providing towel and water service while Members are exercising.
• Perform administrative duties for the front desk, member/guest check-in, and reservations, and assist with billing of all personal training, massages, and classes during his/her shift thru the Clubessential POS System. Maintain Spa & Fitness Center files.
• Perform open and close of business functions following guidelines and procedures established by the Club.
• Periodically inspects treatment rooms. Cleans wet areas as necessary.
• Picks up weights and any dangerous items throughout the day in the workout room.
• Fills out repair form and reports to the Director of Wellness any problems with exercise equipment and or maintenance issues.
• Communicate to the Director of Fitness Operations pertaining to any problems with trainers, massage therapists, class instructors, members, and staff.
• Generate ad hoc reports on Fitness Center usage and trainer data.
• Attends all staff meetings.
• Must be able to lift/move up to 50 pounds.

EDUCATION AND EXPERIENCE:

• High School Diploma, GED, or equivalent required.
• Exceptional customer service skills.
• Experience working in a fitness center, spa, country club, or hospitality environment is preferred.
• Attention to detail with emphasis on accuracy and quality.
• Intermediate computer skills, including Outlook, MS Word, and Excel; Clubessential Club Management Software preferred.
• Strong verbal and written communication skills.

PREFERRED CERTIFICATION/LICENSE:

• Certification in CPR, First Aid, and AED

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job when circumstances change, e.g., emergencies, rush jobs, changes in personnel, workload, technological developments, etc.

PAY: Salary is open and commensurate with qualifications and experience.

SCHEDULE:  Fitness Center operation hours from 7:00 am to 5:00 pm, Monday through Sunday. Must be available to work weekends and holidays as needed.

BENEFITS:

• Retention Bonus for every year worked starting at $250 (increases by $50 each year)
• 401K match plan
• Free lunch meal while working
• Golf privileges (on select days) and Pro Shop discounts