Front Desk Agent 2nd Shift 3-11pm

Position: Concierge and Front Desk Team Members

Department: Hotel

Reports To: Front Desk Manager

Summary: We are seeking career-oriented and experienced staff who have a passion for hospitality to join our team. Candidates should be professional. They should have a strong desire to maintain organization and cleanliness - an eye for detail. You will act as the ‘face’ of our company and ensure visitors receive a warm welcome. You will also coordinate all front desk activities, including calls, reservations, and guest services.

Essential Functions: Must possess strong communication skills, both verbal and written and demonstrate outstanding leadership abilities. Must be able to delegate responsibilities, organize complex projects, and establish priorities consistent with business objectives and philosophies.
Have a positive attitude and a courteous demeanor with all customers, staffers, and vendors. Must be able to work well with others and help with other responsibilities as needed to maintain an environment of teamwork.

Duties + Responsibilities:

• Create an environment establishes the highest standards of quality service and ensures implementation through effective teamwork, communication, and a positive attitude.
• Bring your personal best to work, demonstrate a hunger to learn and set the standard for teammates by actively soliciting feedback to continuously improve and grow.
• Use best judgment to do what is right and fair, courageously provide honest feedback to colleagues to hold them accountable to our shared standards of excellence, and actively build trust with colleagues.
• Take risks to continuously innovate, add to the dialogue by asking ‘whoever wrote the rule’ and honor mistakes as opportunities to grow while humbly sharing lessons learned with others to fuel learning and innovation.Time and Attendance: by being on time, ‘floor ready’
• following dress code and guidelines
• Cleanliness and Organization: in Guest Facing Areas and Non-Guest Areas
• Service and Guest Experience: constant command of the property, it's offerings, amenities, local attractions, and local Food and Beverage.
• Always striving to exceed our guests’ expectations.
• Accuracy in administrative tasks, handling financial transactions, guest communications, PMS management
• Communication: constant and consistent with teammates, management, and guests at all times.
• Provide support to all teammates, in all departments.
• Actively participate in all team meeting and working sessions

Finally, a distinctive element to the Easton Porter Group approach to customer service is its “Team Philosophy,” which encourages each associate to develop the skills necessary to offer sincere and competent hospitality service outside the realm of their primary job responsibilities. Your enthusiasm and commitment to excellence will play a key role in supporting this philosophy.

• Pay starting at $19.00 per hour (based on previous hotel experience)

No Job Description for a position can include all duties, which may be requested by guests or required by the property. The objective of all positions is to effectively provide the services personally or to immediately refer requests to the appropriate department manager. The items listed above are a summary of the major responsibilities of the position that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The company reserves the right to change the job duties at any time.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Night shift
• Overtime
• Weekend availability

Supplemental pay types:

• Tips

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)

Work Location: One location