General Manager

Do you want to "Feed Your Career?" Are you looking to feed your career, not just a time clock? Here at PSP we are more than just burgers and chickens. We have a career path to fit your personal and professional growth goals. General Managers will join our diverse and loyal team, working together to achieve great results, tackle challenges, and have fun along the way. PSP Holdings is a franchisee and developer of Five Guys Burgers and Fries and Popeyes Louisiana Kitchen with approximately 30 locations in North Carolina and South Carolina.

The General Manager is responsible for the overall operations of a restaurant including financial performance, staff management, and adhering to operational standards in order to achieve sales and profit levels while ensuring maximum customer and employee satisfaction. Daily responsibilities include: staff scheduling, food ordering, inventory, overseeing staff training and onboarding, GM will also be responsible for store's financial performance to include management of labor and food costs and restaurant customer satisfaction as measured by the brand.

Essential Functions and Job Responsibilities:

• Controls day-to-day operations by tracking restaurant labor and product costs to meet targets; orders food, paper and supplies, maintains proper inventory levels and controls waste; follows published procedures for receiving, preparing, holding, packing, and serving products.


• Ensures well-trained and productive staffing levels are maintained to comply with service expectations while not exceeding set labor targets.


• Maintains exceptional levels of quality, customer service, cleanliness, and other factors that impact the guest experience.


• Participates and ensures complete and timely execution of corporate and local marketing programs/efforts.


• Controls profit and loss by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions.


• Plans weekly schedule for restaurant employees, and adjusts the schedule based on restaurant needs and employee time off requests.


• Follows all appropriate health code and local jurisdiction food handling requirements, maintains food safety certifications, and models exemplary food health safety practices to employees. Ensures food quality and 100% guest satisfaction.


• Ensures a safe working and customer environment by facilitating safe work behaviors of the team.


• Maintains fast, accurate service, positive guest relations, and ensures products are consistent with company quality standards.


• Leads the restaurant in recruitment, selection, and hiring to build and retain a great team. Champion's recognition and motivation efforts.


• Coaches, mentors, and motivates hourly/non-exempt employees to exceed guest expectations and maintain an acceptable level of performance, which may include documenting and issuing disciplinary action, up to and including termination of employees. Partners and seeks approval from District Manager, Human Resources, and executive leaders as appropriate.


• Creates value for shareholders through efficient operations, appropriate cost controls, and profit management.


• Maintains highest level of quality, service, cleanliness, and hospitality by personally spending time interacting with guests during peak hours and ensuring all menu items are always available.


• Routinely checks, adjusts, and makes minor repairs of restaurant equipment, building and grounds.


• Prepares and submits required reports.


• Performs other related duties as assigned.

PSP Holdings offers a competitive pay and a generous benefits package for eligible full-time employees!

General Managers Salary - $45k - $65k depending on experience

Benefits available to eligible employees (varies by restaurant brand and employment status): Company paid training and uniforms, competitive bonus plans, tips, paid time off, medical, dental, vision and life insurance, and 401(k) with company matching.

PSP Holdings is a franchisee that is growing, so there are always significant growth opportunities for high performers!