Membership Assistant

Overview:
The South Carolina State Museum Foundation is looking for a Membership Assistant to provide support for membership outreach, renewals, events, customer service, and operation of the membership desk in the museum lobby. This position requires excellent communication skills, attention to detail, and advanced knowledge of Microsoft Word and Excel. The Membership Assistant will report to the Membership Manager and support the goal of driving new museum memberships and engaging current members. The position requires regular work on Saturdays to operate the membership desk, but offers the opportunity to work a flexible schedule during business hours throughout the week.

Responsibilities:

• Work the membership desk on site
• Process communication associated with membership solicitation, fulfillment, and renewals
• Handle writing, reviewing, and mail merging renewal letters
• Operates the membership point-of-sale (POS) system in processing memberships
• Answers membership calls and responds to voicemails
• Helps with event planning and execution
• Other duties as assigned

Minimum Requirements:

• A high school diploma and work experience that is directly related to the area of employment
• Experience using Microsoft Office Suite in a business setting
• Experience in customer service or working with the public
• Must be able to access work areas; skilled at using a computer keyboard, calculator, and copy machine; able to lift file boxes weighing up to 35 pounds; climb stairs, and push carts; good verbal/written communication skills; able to work well with a diverse staff.
• Some after-hours, weekend, and/or holiday work hours required.

Preferred Qualifications:

• Prior experience working with non-profits
• Experience operating a point-of-sale (POS) system
• Experience with event planning or execution

Work Schedule:

• This position can work up to a maximum of 29.5 hours per week.
• This position will work Saturdays operating the membership desk.
• Additionally, this position will work with the Membership Manager to create an in-office, flexible schedule Monday-Friday between the hours of 8:30am-5:00pm.
• Some evening or weekend work may be required depending on museum events.