MSR I - Teller

Carolina Trust Federal Credit Union has a full time MSR I (Teller) position available at the Lake City branch location.

Pay: $16.05/hourly

Job Purpose:

Responsible for providing a variety of paying and receiving functions, including processing deposits, withdrawals, loan payments, cashiers’ checks, money orders, and cash advances. Balances each day's transactions and verifies cash totals. Performs specific assigned side jobs and assists other Tellers with a variety of duties as required. Ensures members are promptly and professionally served

Duties & Responsibilities:

• Assumes responsibility for the efficient, effective, and accurate performance of Teller functions.

• Represents the Company in a courteous and professional manner.
• Receives deposits in person or by mail.
• Receives loan payments in person or by mail. Properly computes interest.
• Processes cash advances, travelers’ checks, cashiers’ checks, money orders, government bonds, and similar transactions.
• Disburses cash or check withdrawals in person, by telephone, or by mail.
• Processes transfers.
• Opens and closes computer terminal accounts daily. Process assigned cash and transactions and balances at end of day.
• Receives and processes payroll deduction starts, stops, and increases.
• Verifies transactions. Monitors deposit amounts and examines documents for endorsement and negotiability. Detects and resolves discrepancies promptly.
• Comply with the Courtesy Coverage program by following all written procedures set forth by CU management including the knowledge of the program and the ability to communicate the program to members. All staff should be responsible to attend any required training as it relates to the Courtesy Coverage program.

• Assumes responsibility for establishing and maintaining effective, professional business relations with members.

• Ensures members' requests, questions and complaints are promptly resolved.
• Operates online teller terminal. Provides in person, by telephone, or by mail, information that members may authorize concerning their account status.
• Receives and processes new member accounts and changes to existing accounts.
• Receives and processes changes of name, addresses, and other account information as needed.
• Maintains safety and privacy of member account information.
• Ensures the Company's quality reputation is maintained and projected.

• Assumes responsibility for establishing and maintaining effective coordination and working relationships with area personnel and with management.

• Assists area personnel to ensure a “team effort” and prompt service for members as required.
• Keeps supervisor informed of area activities and of any significant problems or concerns.
• Completes required reports and records accurately and promptly.
• Attends meetings as required.

• Assumes responsibility for related duties as required or assigned.

• Performs drive-up teller and night drop functions as assigned.
• Cross sells Company services.
• Ensures work area is clean, secure, and well maintained.
• Performs related clerical duties as required.
• Assist members with checkbooks and safe deposit boxes when needed.
• Teller functions are efficiently, effectively, and accurately performed in accordance with established policies, standards, and security procedures.
• Money is balanced and any discrepancies promptly resolved. A balancing record that meets established standards is maintained.
• Good business relations exist with members. Members' problems or questions are courteously and promptly resolved.
• Good working relationships and coordination exist with area personnel and with management. Assistance is provided to other Tellers and staff as needed. Supervisors are appropriately informed of area activities.
• Required reports and records are accurate, complete, and timely.
• The Company's professional reputation is maintained and conveyed.

Education:

• High school graduate or equivalent

Experience & Knowledge:

• Abilities generally acquired on the job in 12 months
• Knowledge of Teller policies and procedures.
• Basic understanding of Company operations.

Benefits:

• 401K
• 401K Matching
• Health, Dental, and Vision Insurance
• Life Insurance
• Employee Assistance Program
• Paid Time Off