PURPOSE
Builds customer relationships by traveling to and/or calling on customers to perform follow-up activities for parts and services sales, addresses customer concerns, promotes aftermarket sales, and collects equipment information in order to provide the highest level of external and internal customer service with a main focus on increasing parts and service sales
BASIC FUNCTIONS AND RESPONSIBILITIES
· Markets parts and service sales through special parts promotions, Quality Assurance packages, extended warranties, and machine inspections
· Communicates customer complaints to the appropriate department(s) to achieve a quick resolution. Follows the resolution process so that maximum customer satisfaction may be achieved
· Provides parts and service solutions to the customers (maintenance and repair)
· Assists with counter sales to support customer needs, including Saturday work as required
· Responsible for the coverage, retention, development and acquisition of all customers within an assigned
territory or sales market for parts and service
· Collects and updates customer equipment information (serial numbers, hours, number of rows, etc ) for use in parts, service, and sales marketing promotions
· Provides parts and service solutions to the customers (maintenance and repair)
· Delivers parts to the customers as required (include pulling parts and loading for the day)
· Provides feedback about pricing and promotions of competitors
· Regularly cleans and properly maintains company vehicle as to protect company assets and to represent Quality Equipment professionally
· Attends required training meetings designed to promote overall employee and dealer development
· Provides constructive input on parts and service marketing plans
· Assists with after hours parts phone service, when necessary
· Other duties, as required, for overall location functionality
EXPERIENCE, SKILLS, AND KNOWLEDGE REQUIREMENTS
· High School Diploma or equivalent experience
· 1+ year experience in Parts Department operations
· Ability to use standard desktop applications, such as Microsoft Office and internet functions
· Ability to write and speak effectively to individuals and groups
· Ability to work extended hours and weekends
· Excellent customer service skills
· AG background, preferred
· Valid driver’s license for potential driving situations
· Must maintain driving records per insurance carrier standards
PHYSICAL DEMANDS
· Weight Requirements: Lifting up to 50 lbs.
· Mobility: Squatting, bending, lifting, reaching, twisting, standing, sitting and repetitive keyboarding for long duration of time
· Visual: Working with PC, smart devices and close detailed work
· Driving: Occasional – Short and long distances
· Dexterity: Ability to grasp and manipulate standard tools and office equipment