PFS Customer Service/Support Specialist

The customer service/support specialist assists patients, processes financial assistance applications, and provides a variety of customer support services to walk-in patients and the patient financial services department. The successful customer service/support specialist will be able to work independently, demonstrate a high tolerance for interruption of tasks, will be able to multi-task, and will have the ability to refocus to task completion while maintaining a positive and pleasant attitude. Must be articulate and persuasive while being sensitive to patient's needs. Must be emotionally mature and able to function effectively in stressful situations. The customer service/support specialist must demonstrate attention to detail, strong work ethic, and will represent the culture and core values as established by the organization.