Physician Office Specialist - RSFPP Surgical Call Center

Scheduled Weekly Hours:

40

Work Shift:

Days (United States of America)

Additional Position Requirements: This position is administration in nature and does not require an American Heart Association BLS. Excellent telephone/customer service skills required. Medical Terminology knowledge preferred.

Location: Roper St. Francis Healthcare Office Park - Ladson, SC

Work Shift: Monday - Friday, 8:00am - 5:00pm

Primary Function/General Purpose of Position

The Physician Office Specialist should be knowledgeable and flexible in performing any major function within a physician practice. These activities include but are not limited to receptionist duties, charge posting, closing end of day, pre-certifications, maintaining medical records, performing Medical Assistant (MA) duties, and training other staff for the above functions. Must have a current American Heart Association BLS for Healthcare Provider Card before providing direct patient care. Coordinate with other care team members to provide exceptional patient service.

Essential Job Functions

• ​ Receptionist duties – Answers phones and directs calls to the appropriate party, collects co-payments and deductibles at time of service. Checks patients in, schedules new patients as well as return visits.
• Charge Posting/Accounting duties – responsible for daily posting of all charges, receipts, ensuring all encounter forms are accounted for, obtaining any missing charge information. Accurately posts CPT and ICD-9 codes, pays attention to procedure modifiers, and appropriateness of diagnosis codes. Responsible for balancing receipts and deposits at close of day.
• Pre-Certification duties – Responsible for verifying insurance coverage and obtaining authorizations, if necessary, from insurance carriers for procedures, test, therapy, etc. Notify physician/assistant when pre-cert problems occur
• Medical Records duties – Pulls charts for scheduled patients, prepares charts by assuring all required reports, faxes, and notes are present, files charts back. Follow HIPAA guidelines for release of medical records. Thins charts per office schedule following chart retention regulations
• Medical Assistant duties – Prepares patient and equipment for exams and procedures, apply/remove dressings, administers treatment under the direction/supervision of the physician. Maintains medical supply inventory, maintains physician’s call schedule, schedules all surgeries and procedures with the OR if applicable. Provides phone triage for scheduling same day appointments.
• Performs other job duties and responsibilities as required.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Licensing/Certification

N/A

Education

High school diploma or equivalent and 2 years experience or associates degree and one year experience.

Work Experience

1 year MA experience. (Preferred)

Training

N/A

Language

N/A

Patient Population

The following must be included in all position descriptions that involve direct or indirect patient care.  This is a Joint Commission requirement.  Also, select the age of the patient population served:

    X     Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit.

         Demonstrates knowledge of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patient's status and interprets the appropriate information needed to identify each patient's requirements relative to his or her age, specific needs and to provide the care needed as described in departmental policies and procedures.​

         Neonates (0-4 weeks)

         Infant (1-12 months)

         Pediatrics (1-12 years)

         Adolescents (13-17 years)

         Adults (18-64 years)

         Geriatrics (65 years and older)

         Not applicable to this position

Working Conditions/Physical Requirements

     May require long periods of sitting or standing, some stooping, bending and stretching. Hearing must be in range of phones. Intermittent standing. Intermittent walking. Intermittent sitting. May require lifting or moving items up to 50 lbs. Intermittent lifting/moving patients. Intermittent use of finger/hand dexterity. Frequent reaching with hands/arms. Corrected hearing and vision to normal range. Exposure to blood, body fluids or tissue. Possible exposure to infectious materials, communicable diseases and/or other conditions common to a healthcare environment. Normal medical office environment. Ability to read and comprehend. May be required to take call and/or work weekends/holidays based on the needs of the department. Work may be interrupted frequently and potential for extended hours and a variable schedule.                                                             

Skills

Hard/Tech/Clinical Skills:

Soft/Interpersonal Skills:

Efficient data entry skills, pleasant interpersonal skills, ability to sort and file, ability to balance charges, payments, deposits at end of day. Additionally, flexibility and versatility are a must. Skill in greeting patients and answering the telephone in a pleasant and helpful manner. Strong patient-centered focus. Effective verbal and written communications skills. Ability to work as part of a clinical team. Ability to establish and maintain effective working relationships with patients, employees and the public. Ability to organize and manage competing priorities. Ability to problem solve and show good judgment. Ability to speak clearly and concisely. Ability to read, understand and follow oral and written instruction.

Roper St. Francis Healthcare is an equal opportunity employer.

Many of our opportunities reward* your hard work with:

• Comprehensive, affordable medical, dental and vision plans
• Prescription drug coverage
• Flexible spending accounts
• Life insurance w/AD&D
• Employer contributions to retirement savings plan when eligible
• Paid time off
• Educational Assistance
• And much more

*Benefits offerings vary according to employment status.

Department:

PP - RSFPP Surgical Call Center - RSFPP - Specialty Care

It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, all applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@RSFH.com.