Security Service Technician

Primary Purpose and Function

The Service Technician will be responsible for service, maintenance, repairs, and troubleshooting/diagnostics on access control equipment and IP based video systems including but not limited to: electrified and non-electrified locks, card readers, ancillary door devices, IP and analog cameras, head-end video recording devices, wired and wireless systems and intercom systems. As a Service Technician, this person is expected to be a highly proactive and skilled individual, and at all times maintain performance consistent with Securadyne Systems core values. 

Essential Functions and Responsibilities

• Troubleshoot system installations in a such a manner as to identify issues and to apply the most effective and efficient resolution consistent with company installation standards; identify and repair physical security systems as required to ensure operability and compliance with any applicable building code 
• Apply all necessary documentation for tracking of service related issues 
• Demonstrate knowledge and skill in the safe use of hand and power tools, analog/digital test equipment and CCTV testing devices 
• Demonstrate proficiency in reading and understanding electrical schematics, CAD drawings and related documents for their use in low voltage applications 
• Establish and maintain effective working relationships with both internal and external customers 
• Provide phone and online remote diagnostic support  
• Perform other duties as assigned by Operations Management  

Knowledge and Skills  

• High School Degree, Vocational School or equivalent required 
• 3 to 5 years of Industry Knowledge 
• Experience with any or all of the following preferred: Software House, Lenel, AMAG, S2, Brivo, Milestone, Exacq and ONSSI 
• Possession of state specific licensing (i.e. Class D or Alarm Installer etc.) or ability to hold license once hired 
• Understanding of Windows operating systems and overall IT network topology 
• Ability to meet deadlines and work in a fast based environment with minimum direction 
• Good communication skills for effective interaction with internal & external customers 
• Available for scheduled “on-call” duties to respond to emergency service calls 
• Strong troubleshooting skills, mechanical and electronics aptitude 
• Capable of lifting up to 50lbs and work on ladder heights of up to 16’ 
• Be able to work independently or as a member of a team 
• Good verbal and written communication skills