As a Server Assistant / Greeter you will provide extraordinary customer service while graciously assisting the service team. You will be responsible for the positive experience of guests through effective greeting upon arrival and a proper thank you upon departure. You will assist with the general timeliness of service with enthusiasm and a stern sense of urgency.
- Deliver prepared dishes that has been ordered by our guest to designated destination promptly.
- Relays order information to the appropriate service team member.
- Prep any items assigned by a direct supervisor.
- Responsible for the positive experience of guests through effective greeting upon arrival and a proper thank you upon departure.
- Control the flow of work in the room by seating guests
- Ensure that all work areas and stations are kept clean and tidy at all times
- Take incoming telephone calls, note reservations and special requests by guests. Handle reservations for Camellias Afternoon Tea.
- Perform all opening tasks, side and closing duties as well as all daily and weekly duties to the set standards as outlined in the Departmental Training Manual.
- Attend pre-shift lineups, weekly and monthly meetings to be well informed about events, promotions and other news concerning Hotel Bennett.
- Understand how to operate the equipment used in the outlet and to protect all assets in the outlet and in the hotel.
- Assist all guests (internal and external) with any inquiries or requests in a pleasant, helpful manner.
- Actively participate in and follow all health and safety policies and procedures set out for Hotel Bennett.
- Must be 18 years of age or older.
- High School Diploma or equivalent.
- Preferred 6 months of related experience in food and beverage
- Must have a knowledge of food service and applicable health standard requirements as designated by local, state and federal mandate(s).
- While performing the duties of this job, the employee is regularly required to stand; walk’ use hands to finger, handle or feel; reach with hands and arms; stoop, kneel, crouch; talk and hear.
- The employee must be able to lift and move up to 30 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must be able to work effectively in a stressful environment, communicate with others, effectively deal with customers and accept constructive criticism from supervisors.
- Must be able to change activity frequently and cope with interruptions.
Salamander Collection is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Salamander is a drug-free workplace and participant in E-Verify.