Shift Leader

Do you want to "Feed Your Career?" Here at PSP we are more than just burgers and chickens. We have a career path to fit your personal and professional growth goals. Shift Leaders will join our diverse and loyal team, working together to achieve great results, tackle challenges, and have fun along the way. PSP Holdings is a franchisee and developer of Five Guys Burgers and Fries and Popeyes Louisiana Kitchen with approximately 30 locations in North Carolina and South Carolina.

The Shift Leader is responsible for performing all the duties performed by Crew Members, with the additional responsibility for directing the daily operations of a restaurant in absence of a General Manager including supervising and training employees, opening and closing the store, ensuring all food preparation is complete, and managing employee breaks and shift changes. The Shift Leader ensures compliance with company standards in all areas of operations, including but not limited to product preparation and delivery, customer service, restaurant interior and exterior maintenance, and team management.

Essential Functions and Job Responsibilities:

• Excels in performing all Crew Member essential functions and job responsibilities.


• Maintains fast and accurate service, positive guest relations, and ensures products are consistent with company quality standards.


• Answers guests' questions and provides information with regards to the food products sold at the store. Handles any elevated questions or complaints from guests.


• Inputs orders accurately into a Point of Sale (POS) system.


• Computes and records transactions using the POS system and the company cash register, which includes handling cash, credit, or check transactions, redeeming coupons, and issuing change and receipts.


• Works with other crew members to cook and package orders.


• Maintains exceptional levels of quality, customer service, cleanliness, and other factors that impact the guest experience.


• Follows all appropriate health code and local jurisdiction food handling requirements, maintains food safety certifications, and models exemplary food health safety practices to employees. Ensures food quality and 100% guest satisfaction.


• Ensures a safe working and customer environment by facilitating safe work behaviors of the team.


• Leads Crew Members and directs all daily operations of the restaurant in the absence of the General Manager (GM) including supervising and training employees, opening and closing the store, ensuring all food preparation is complete, and managing employee breaks and shift changes.


• Motivates and coaches Crew Members and assists in the training and onboarding of new Crew Members.


• Works as a team player to support other employees in completing their tasks.


• Uses the company cash register accurately and maintains proper control of company assets.


• Projects a professional image to staff and guests while treating everyone with respect.


• Performs other related duties as assigned.

PSP Holdings offers a competitive pay and a generous benefits package for eligible full-time employees!

Shift Leader: $12 - $16/hour depending on experience

Benefits available to eligible employees (varies by restaurant brand and employment status): Company paid training and uniforms, competitive bonus plans, tips, paid time off, medical, dental, vision and life insurance, and 401(k) with company matching.

PSP Holdings is a franchisee that is growing, so there are always significant growth opportunities for high performers!