Shift Leader

You must be 18 years old with at least 25 years of experience. You, therefore must have been reincarnated from a long line of people pleasers who know all the tips and tricks of keeping the customer happy. You are a seasoned hospitality team member with the ability to drive a well-organized and energetic shift. You love spending your waking hours listening to customer complaints and strategizing creative ways to solve problems. You are a champion of the customer, as well as your team, and the company, and you maintain the best culture club in the industry.

What you'll do on the daily:

- Support the store leader(s) in creating and maintaining a fun and upbeat environment throughout your shift, while contributing to and supporting general store operations
- Master both FOH and BOH functions and lead team members in execution of all shop functionalities
- Uphold and enforce Co-op policies and procedures
- Lead and help develop talent in junior team members
- Assist in maintaining a safe work environment
- Assist with ordering, inventory, and organization as needed
- Oversee and execute proper training for new team members
- Maintain fast, accurate service and provide top notch customer service to every guest
- Perform additional duties as assigned
- Will stand and/or move for long periods of time and lift up to 25 pounds

This job is likely to get absolutely nuts and we look for people who embrace the servant leader mindset and have the ability to keep a positive attitude while shunning toxic negativity, gossip, and drama. We are a cell phone and vape pen free workplace so use of these devices is limited to breaks and always outside of the view of customers.