Job Title:Â Universal Banker IÂ
Reports To:Â Varies
Direct Reports:Â N/A
Salary Grade:Â 5
Â
SUMMARY
As a Universal Banker, you will have the opportunity to deliver excellent experiences for customers and prospects. In addition to assisting with everyday transactions, you will have the opportunity to help with customer resolution and financial wellness by having needs based conversations and identifying appropriate solutions.
Â
EDUCATION AND EXPERIENCE REQUIREMENTS
- High school diploma or equivalentÂ
- Minimum of one-year retail experience
- Proficient computer operation skills and ability to operate standard office equipmentÂ
- Proficient in Microsoft Office programsÂ
- Great interpersonal skills in dealing with both internal and external customersÂ
- Great telephone and customer service skillsÂ
- Ability to uncover and provide solutions to meet customer needs and provide resolutions
- Participate in all required compliance training, including Bank Secrecy Act/anti-money laundering training, as well as internal and external training programs, online training, meetings, and seminars/conferences, etc.
Â
JOB FUNCTIONS
- Adhere to all security procedures and follow operational bulletinsÂ
- Maintain basic knowledge of banking products and servicesÂ
- Extensive knowledge of financial institution policies and procedures pertaining to customer service and teller operationsÂ
- Handle each transaction with care, sensitivity, and confidentialityÂ
- Provide efficient, accurate and high-quality service while maintaining good customer relations and present oneself as an example of extraordinary quality serviceÂ
- Answer customer inquiries and provide account information and updates as requestedÂ
- Answer questions regarding bank policies as well as products and servicesÂ
- Maintain extensive knowledge of retail bank products and services and look for opportunities to strengthen existing customer relationships and develop new relationships by understanding customers’ needs while considering perspectives and priorities of different customers
- Drive proactive needs based sales conversations through interactions, including service to sales, teller interactions and appointment setting
- Make referrals to other areas of the bankÂ
- Educate customers on options for managing transactions using technology and all other tools and resources available
- Apply product and service knowledge to effectively solve customer problems
- Assist other staff in serving customers, answering telephones and performing other duties as necessaryÂ
- When applicable, admit authorized customers to the safe deposit box area, complete necessary forms and rent safe deposit boxesÂ
- Utilize bank programs such as customer management and sales toolsÂ
- Participate and help branch achieve sales goals to maximize success
Â
UNIVERSAL BANKER DUTIES:
- Receive checks for deposit to accounts, verify amounts, examine checks for proper endorsementÂ
- Cash checks and process withdrawals; pay out money after verification of signature and customer balancesÂ
- Place holds on accounts for uncollected fundsÂ
- Verify and package coin and currencyÂ
- Balance cash drawer at the end of the day and report any discrepancies to the SupervisorÂ
- Ensure the teller station is properly stocked with forms, supplies, etc.Â
- Prepare currency transaction reports as necessary including entering information on monetary instrument logsÂ
- Process charge card payments and cash advances, loan payments, skip payments, safe deposit box rental payments, and utility payments (where applicable)Â
- Orders and maintains inventory of negotiable instruments in teller area; verify cash received upon sale of negotiable instrumentsÂ
- Adhere to operator limits (Teller Supervisor’s approval required on amounts larger) on all applicable transactions (ex: Split Deposits)Â
- Perform daily teller functions such as issuing Official Checks, redeeming Savings Bonds, processing night deposits, preparing courier bags, etc.Â
- Send items for collection when necessaryÂ
- Work drive-in Teller area when necessaryÂ
- Assist in ATM servicing when necessary
- Engage customers in conversations to uncover opportunities to deepen the relationship and promote financial wellness for the customer  Â
- Promote, explain, open and renew (where applicable) financial institution services such as consumer loans, IRAs, Certificates of Deposit, safe deposit boxes, etc.Â
- Provide personalized service to depositors including new checking, savings, and certificate accountsÂ
- Provide account advice, including resolution suggestions, other information and follow up to assigned customers as neededÂ
- Have a thorough knowledge of all retail products and service, including Individual Retirement Accounts and ability to renew maturing IRAs, process IRA transfers, rollovers, and disbursementsÂ
- Fulfill onboarding process for all new customersÂ
- Perform daily operation of computer applications and make changes or updates to existing accounts when authorized and necessaryÂ
- Responsible for ordering new account kits and related suppliesÂ
- When applicable assist with vault money, which includes ordering/shipping/balancing
- Verify cash received/shipped, orders and maintains inventory of official checks and other negotiable items for use in the teller area
- Place stop payments when requested by customer
- Verify and place holds on deposits as needed when risk of loss is identified
Â
Â
SUPERVISORY RESPONSIBILITY
This position has no direct reports.
Â
WORK ENVIRONMENT
Location in United footprint
Â
POSITION TYPE
This is a full-time position that requires schedule flexibility to work evenings and weekends as needed.
Â
TRAVEL
This position requires up to 20% travel.
Â
OTHER
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
Â
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Â
The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.