Biometrics (Fingerprinting) Technician – PART TIME

ASC Contract

Biometrics (Fingerprinting) Technician *PART-TIME*- Position

Position Summary

As a PART-TIME Customer Service Representative (Biometrics Technician), you will be responsible for supporting the mission of a government program located in your state. This position works as a part of a dynamic team of professionals assisting the United States Citizenship and Immigration (USCIS) Application Support Center (ASC) operations.

This is a regular Part-Time position which may be scheduled for up to 30 hours per week.

• PART-TIME employees are expected to be available all five days, Monday through Friday from the hours of 7:45 am to 4:15 pm for scheduling and/or substitute coverage as needed at the site.
• All efforts are made to notify PART-TIME personnel in advance of the site on-call needs, however, occasionally employees are notified the night before or the day of need. Interested candidates must meet this availability.
• In this position, a minimum number of hours are not guaranteed, so a steady income stream cannot be guaranteed.

Primary Responsibilities:

• Complete biometrics registration (fingerprints, photographs, signatures) for applicants seeking legal immigration to the United States.
• Verify all who enter the ASC are approved applicants and visitors while ensuring they adhere to all facility processes and procedures to maintain operational efficiency.
• Provide front-line customer service as representatives of HeiTech Services, our partner Amentum and on behalf of the United States Government.
• This position must be able to work with the public, display a cheerful and inviting demeanor, manage the applicants with sensitivity and courtesy, and ensure the applicant is treated with respect as a customer of the USCIS ASC.

Skills and Abilities Required:

· Must be able to obtain and maintain a government-issued suitability clearance.

· Must be able to speak and write in English.

· Ability to stand upright on one’s feet for scheduled shift duration, excluding meals and breaks

· Ability to hold and grasp applicants’ hands to obtain quality fingerprints

· Ability to work in a high-paced environment with the public

· Ability to type and use basic computer skills

· Successful completion of the biometrics training and certification within 60 days

Minimum Education and Experience Required: 

· High School Diploma or equivalent

· Demonstrated experience in customer service

Must be US Citizen and able to obtain a government clearance.

Desired Skills: 

Ability to speak a foreign language

HeiTech Services is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or veteran status.