Customer Success Representative

Summary Objective
The purpose of this position is to facilitate the collection of payments and communicates information to the public. This class works under close to general supervision according to set procedures but determines how or when to complete tasks.

In addition to the Beaufort County application requirements, Treasurer's Office applicants will be subject to a credit check and an assessment of technical knowledge. This position serves under the direction of the Treasurer.

Beaufort County has various facilities within the county, and many departments have multiple offices to serve our citizens.  Management reserves the right to transfer employees from one location to another within the county at any time based on business need.  Employees will be given as much notice as possible prior to a change in work location.

ESSENTIAL FUNCTIONS
The essential functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the class as necessary.

• Processes and applies electronic and manual payments related to current and/or delinquent tax collections; processes tax sale redemption electronic and manual payments as directed; enters data; and assesses whether payment was appropriate or not.
• Assists in the processing of funds related to bankruptcy payments, tax sales, and tax sale voids as directed. 
• Collects and posts revenues received to specific bank fund accounts. Handle large volumes of financial transactions (cash and checks).
• Balances cash drawer daily.
• Processes, sorts, and files County and State mailed tax payments/revenue received.
• Processes invoices, requisitions, accounts payable maintenance, budget transfers, journal entries, purchasing cards, and bank reconciliations.
• Maintains confidential information in accordance with legal standards and/or County regulations. 
• Performs related work as assigned.

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS:

• Requires High School graduation or GED equivalent.
• Over two years and up to and including four years of related experience.
• Knowledgeable in the use of computer operations, including but not limited to Microsoft Office, especially Microsoft Excel.
• Must possess and maintain a valid driver’s license.

All applicants tentatively selected for a position with Beaufort County Council will be required to submit to urinalysis to screen for the illegal use of drugs and to a background check prior to appointment. Employment is contingent upon clearing both the drug screening and background investigation. Beaufort County is an Equal Opportunity Employer.