Director, Customer Partnerships

CENTEGIX® is the industry leader in wearable safety technology for healthcare, education, government, and commercial workplaces with nearly 700,000 badges in use. The cloud-based CENTEGIX Safety Platform™ initiates the fastest response time for emergencies, from the everyday to the extreme. Leaders in nearly 15,000 locations nationwide trust CENTEGIX's innovative safety solutions to empower and protect people (every day).

Purpose

As the Director, Customer Partnerships for South Carolina you play a pivotal role in collaborating with CENTEGIX  customers. You own and drive the customer journey for your portfolio, ensuring a high level of satisfaction, engagement, and optimal utilization of the CENTEGIX Safety Platform. As the critical link between CENTEGIX and our customers, you are deeply passionate about delivering successful outcomes and driving customer success. Your attitude and commitment to delivering an exceptional customer experience makes you a true CENTEGIX ambassador. Your positive and personable approach positions you as a trusted advisor, fostering robust, long-term relationships with both customers and internal stakeholders.

Position Responsibilities

• Customer Relationship Management: Establish strong and multithreaded relationships with Safety Platform customers in the region, serving as their main point of contact and building a deep understanding of their unique needs and objectives.
• Customer Success: Ensure overall customer satisfaction and success by proactively engaging with customers, virtually and  in person, to drive best practices, address any concerns, or issues promptly and effectively.
• Customer Communication and Onsite Presence: Regularly communicate with and be onsite at customer sites to provide guidance, review customer needs, and provide key updates. 
• Account Planning: Develop actionable account plans, outlining short-term and long-term goals, and collaborate with internal teams to execute on those plans.
• Prospect and Partner Identification:  Leverage your relationships across the region to introduce new customer prospects and partners to regional sales partners.
• Conferences and Professional Associations: Ensure Centegix is represented at major events in the region to strengthen the community of Safety Platform advocates in the region.
• Renewal Management: Lead contract renewals, managing the renewal process, and working closely with customers to ensure timely contract renewal.
• Account Growth: Identify opportunities for upselling and cross-selling our products and services to increase account revenue and meet company growth targets.
• Product Expertise: Develop a core understanding of CENTEGIX  products and their applications to offer valuable insights and solutions to customers.
• Customer Feedback: Gather customer feedback and insights to relay to the product and development teams, contributing to product improvement and enhancement efforts.
• Customer Roundtable Hosting: Collaborate with product and marketing to host annual or semi annual events to bring customers and prospects together to showcase Safety Platform innovations.
• Sales Collaboration: Collaborate with the sales team to provide input on customer needs and potential expansion opportunities within existing accounts.

• 5+ years of  prior experience as a School Superintendent and/or Director of School Safety.
• Must live in STATE, nearby any major city/airport(s)
• Up to 50%  travel to customer locations and industry events as required.  
• Track record of versatility, flexibility and an ability to leverage focus behavior to manage multiple priorities in a dynamic environment.
• Natural curiosity with a continuous improvement mentality.
• Demonstrated ability to proactively interpret trends to find opportunities, think critically and develop compelling action plans.
• Proven obsession with customer satisfaction.
• Excellent verbal and written communication skills.
• Experience communicating with end product users, technical teams, and executive management.
• Ability to multitask, prioritize, and manage time effectively.
• Demonstrated ability to understand and discuss technical concepts, manage trade-offs, incorporate feedback, and evaluate opportunistic new ideas with internal and external stakeholders.
• Highly proficient in MS Office, Google Sheets, and CRM. Salesforce preferred.

What’s in it for you?

• Remote first work environment; we offer workplace flexibility
• Yearly incentive plan  
• Fifteen days of PTO plus thirteen company holidays
• Three days of paid Sick Leave and one floating holiday
• Monthly device(s) reimbursement
• Up to $2500/year reimbursement for eligible education expenses
• We offer a range of Healthcare plans to meet your needs  (medical, dental, vision)
• 401(k) Plan with 4% employer contribution to help you plan for the future
• Employee Referral Bonus 
• Charitable Program Match

CENTEGIX is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at CENTEGIX are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other status protected by the laws or regulations in the locations where we operate