General Manager

Sun City Hilton Head Community Association, a multi award winning Large Scale Del Webb Active Adult Community in beautiful Hilton Head, South Carolina, seeks a General Manager with a commitment to continuous improvement and innovation. This exceptional leader is well-organized, is staff and customer-sensitive, and a problem solver to lead an already exemplary team in achieving ever-higher levels of operational excellence. Our 15,000+ residents/owners have high expectations, which as General Manager, you’ll thrive on exceeding. You’ll impress our Board of Directors by matching and surpassing their own sense of urgency, taking the lead in creating additional efficiencies and economies while enhancing the Sun City Hilton Head Lifestyle experience.

More about the opportunity…

Sun City Hilton is among the finest active adult resort communities in the southeast. Carrying the Del Webb name, our community features incredible out your front door amenities and resort-style services.  Our residents enjoy the ultimate in active adult living.  This multiple acre, gated residential community is located in Bluffton, South Carolina just west of Hilton Head Island.  

Our community offers a complete range of amenities including but not limited to; 3 spectacular golf courses, multiple pools, state of the art fitness centers and programs, organizations, clubs, a performing arts theater, dining, and a variety of sports complexes to name a few.  Sun City Hilton Head features hosted privacy gates, private streets, multiple amenity centers, lakes, managed neighborhoods and more.

Position Summary:

At the direction of the Board of Directors, implement approved policies and procedures necessary for the general administration of the Sun City Hilton Head Community Association. The General Manager oversees all aspects of community operations, including financial management and maintenance of the physical facilities.

Position Responsibilities:

• Manage daily operations of the Sun City Hilton Head Community Association including but not limited to: Association financial administration, community safety and well-being, insurance coverage, general administration, resident relations, owner communications, general repairs, engineering, facility management, lifestyle to include the health and wellness department, IT, and other responsibilities as directed by the Board.
• Delegate departmental functions to key management personnel and staff of SCHHCA.
• Ensure compliance with applicable state and federal association management laws.
• Develop and maintain a working relationship with the SCHHCA BOD and other entities as directed by the Board of Directors.
• Ensure that Sun City Hilton Head has a long-range strategic plan and forecast which achieve the mission, vision and goals as established by the Board of Directors and provide timely updates to the Board regarding strategic plan progress.
• Oversight of key personnel responsible for supervising and directing activities of all independent contractors.
• Daily monitoring and supervision of compliance with established contractual obligations and community policies and procedures.
• Establish and maintain positive and productive work environment for all Sun City Hilton Head Community Association Staff.
• In conjunction with the Sun City Hilton Head Community Association Controller, Board of Directors and applicable committees, establish, draft, execute, and supervise community annual budget; manage capital improvements; review monthly financial statements, monitor community accounts payable, delinquent accounts, oversight of all vendor invoices for payment.
• In conjunction with the Board of Directors, Controller and applicable committees provide general oversight and implementation of the financial strategy of the Sun City Hilton Head Community Association including, but not limited to, assessment collections, delinquencies, budget administration, reserve funding, and capital improvements.
• In conjunction with the Board, direct contract administration services, including but not limited to, securing competitive contract bids, presenting comparative bid reviews, provide input for the Board of Directors regarding bid proposals. Supervise and ensure compliance of all executed contract terms and conditions. Oversee community and contractor liability insurance requirements.

• Adhere to the Board-approved invoice and payment approval thresholds in all financial processes.

• Oversight of inspections and preventative maintenance schedules of all common elements.
• Act as the liaison to legal counsel for all legal matters relating to the SCHHCA.
• Foster positive resident relations.
• Oversight of the management of all community personnel, recruiting, training and evaluations.
• Delegate daily functions to appropriate key staff and department managers.
• Conduct regular staff meetings to communicate and coordinate management activities.
• Review incident reports and respond accordingly.
• Assist the Board in conducting Board meetings. Prepare and provide board packages.              
• Oversight of proper notification of meetings to owners.
• Ensure compliance with federal and state laws regarding association management.
• Maintain and actively utilize WinReserve software for SCHH to ensure accurate and current association reserves records.
• Performs other duties as directed by Board of Directors.

Knowledge, Skills and Abilities:

• Excellent interpersonal skills: outgoing & communicative, socially oriented, poised, effective in groups, articulate, persuasive in expression, strong public speaker.
• Time Management:  the ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
• High attention to detail.
• Exceptional organization and tracking skills.
• Ability to function efficiently in a high volume, fast-paced environment.
• Ability to proficiently utilize computer programs and company database systems, including Microsoft office, internet and e-mail systems.
• Ability to interact and work positively and effectively with staff and residents at all levels.
• Ability to work collaboratively and cooperatively within the department as well as with other departments.
• Ability to supervise staff effectively and delegate job duties as necessary.
• Customer Service: A strong emphasis on problem-solving, seeking harmony and defusing conflict.
• Commitment to Sun City Hilton Head Community values and goals. 

Minimum Requirements:

• Extensive Planned Community Management experience encompassing all of the following, but not limited to:
  • Thorough knowledge of the HOA Management industry.
  • Strong accounting and financial experience within the HOA industry.
  • In-depth knowledge of budgets, financial administration along with HR experience.
  • Contract administration.
  • Meeting facilitation with boards of directors and/or business partners.

• Valid driver’s license.
• PCAM Designation or equivalent preferred. 

Reporting to This Position:

• Controller
• Human Resources
• Common Area Maintenance Director
• Lifestyles Director
• Communications Manager
• IT Director
• Community Standards Director
• Facilities Services Director
• Health and Wellness Director
• Maintained Neighborhoods Manager
• Security Site Manager
• Directors of Golf 

Physical Demands & Work Environment

• Walking and moving throughout the community common areas and facilities.
• Sitting and standing for moderate periods of time.
• Sitting at workstation utilizing a computer in an office setting.