Mortgage Loan Servicing Specialist

Lima One Capital is offering an opportunity to join the nation’s premier lender for real estate investors! We are searching for a Mortgage Servicing Specialist who possesses strong values, a great work ethic, attention to detail, assertiveness, and confidence. The new hire will work within the servicing department of the company.

Duties and Responsibilities:

• Communicate with customers and internal partners regarding general mortgage servicing questions to include, but are not limited to: monthly billing, escrow (tax/insurance), customer portal, payoff, etc. to deliver the highest level of customer service utilizing phone and digital communications.
• Proactively reach out to new and existing customers to establish rapport and discuss loan terms and characteristics.
• Analyze and qualitatively review loan documents, account histories, balances/ ledgers, that include, but are not limited to: escrow analyses, financial statements, tax forms, credit reports, and appraisals, to advise the most appropriate solution for the customer.
• Monitor payment delinquency and engage in challenging consultations, asking direct and targeted questions to ensure continued loan performance.
• Monitor maturing loans and proactively partner with customers to achieve timely exits via payoff, refinance, or offering extension solutions.
• Gain and maintain proficiency in our loan servicing software, as well as any systems that may be implemented in the future.
• Maintain detailed records, inclusive of: Contact attempts/correspondence, account updates, maturity evaluation documentation, etc.
• Analyze and report to management on overall portfolio performance, KPI’s, and risk metrics.
• Perform other duties or projects as assigned.

• Loan servicing industry experience is preferred but not required
• Proficient in Microsoft Excel
• Excellent communication and customer service skills
• Ability to work under minimum supervision and manage tight deadlines
• Prioritization and multitasking
• Problem solving and critical thinking

Equivalent Education Level Required: Bachelor’s Degree (preferred)

*To help support our Spanish-speaking customers, verbal and written proficiency in Spanish is a plus but not required

What We Offer

Industry Leading Benefits: 

• Medical, Dental and Vision Insurance 
• Life Insurance, Short-Term Disability, and Long-Term Disability
• Hospitalization and Accidental Insurance
• Flexible Spending Accounts – Health and Dependent Care
• Health Savings Account
• Safe Harbor 401K with company match
• Growing Families Support (including paid parental leave, infertility support and assistance, childcare reimbursement, and elder care)
• Pet Insurance

Work Life Balance: 12 paid time off days and 5 sick days, in addition to 12 paid holidays – that’s about a month of time to rest, relax, and recharge every year.

Career Development: We prioritize the growth and success of our team members. You'll benefit from continuous learning opportunities, dedicated mentorship, and the chance to refine your skills and advance your career.

New Headquarters: Join us in our brand new, thoughtfully designed office in the heart of Downtown Greenville (parking is paid for!)

Why Lima One?

At Lima One Capital we’re relentlessly focused on a simple but powerful goal: to be the nation’s premier lender for real estate investors. Inspired by that vision, every member of our team is driven by our mission to create opportunities for our customers and employees by educating, empowering, and financing real estate investors who are building, improving, and stabilizing their neighborhoods and communities nationwide.

• Loans Funded: $10+ billion in loans funded, 30k loans closed since 2010
• Geography: 46 states + D.C. where we revitalize neighborhoods
• Employees: ~250 employees with competitive benefits and perks
• Stability: Backed by the immense resources of MFA Financial, a publicly traded mortgage REIT with 25 years of proven success 
• Veteran Founded: Founded by 2 US Marine Corps veterans, we proudly approach every deal and decision with grit, determination, boldness, and integrity 

Recognized by the Inc.5000 as one of America’s fastest growing companies, Lima One specializes in providing real estate investors with financing for their rental, fix-and-flip, and new construction projects. The company is distinguished as one of South Carolina’s Best Places to Work and Top Workplaces. Lima One is headquartered in downtown Greenville, South Carolina. Learn more about us at limaone.com. 

Lima One Capital does not sponsor H1B Visas. To be considered for employment, a candidate must be authorized to work in the United States for any employer and not require sponsorship, now or in the future.

Notice to Third Party Recruiters and Agencies

Lima One Capital does not accept unsolicited resumes or candidate submissions from recruiters or employment agencies. In the absence of a fully executed agreement for a specified position, Lima One Capital has no obligation to pay any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without an agreement, Lima One Capital explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, referrals, or candidate submissions, including those communicated to a member of the Human Resources team or a hiring manager, shall be deemed the property of Lima One Capital. If you or your agency would like to be considered as a future recruiting partner, please email employment@limaone.com (Subject: Agency Partner Request).