Mortgage Systems Administrator

Essential Responsibilities:

• Administer and support the Encompass loan origination system, ensuring system stability, availability, and performance
• Collaborate with cross-functional teams (ex. IT, compliance, operations, and lending teams) to implement, maintain and upgrade mortgage related systems and workflows
• Troubleshoot and resolve technical issues within Encompass and related mortgage applications, providing user support and escalating issues when necessary
• Conduct system monitoring, data integrity checks, and performance tuning for Encompass and other related applications
• Manage new software integrations with third-party tools and services 
• Create and maintain system documentation, including user guides, training materials, and troubleshooting procedures
• Ensure compliance with regulatory standards, ensuring the system configurations meet the required industry regulations and company policies

Essential Skills, Education and Experience:

• Bachelor's degree in Information Technology, Computer Science, Business, or related field (or equivalent work experience)
• Minimum of 3-5 years of experience in mortgage systems administration, specifically with Encompass
• Strong knowledge of mortgage lending processes, including loan origination, processing, underwriting and closing.
• Proficient in Encompass functionality, including setup, configuration, workflows, and customizations
• Hands-on experience with system integrations, databases, and APIs related to mortgage systems.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Familiarity with mortgage compliance regulations (TRID, RESPA, ECOA, etc.) and their impact on system configurations.

WORK CONDITIONS

• This position must be able to sit for long periods of time as the position involves the majority of time spent at a computer.
• The working conditions are almost exclusively inside.