The Night Auditor is responsible for managing the front desk operations and overseeing all departments of the property during the overnight hours. They ensure the highest degree of quality guest care is maintained at all times, through prompt and courteous service.
Night Auditor responsibilities include, but are not limited to;
Responsible for overseeing activities of all overnight staff on property including Housekeeping, Loss Prevention, PBX, and Maintenance.
Prepares summary of cash, check and credit card activity.
Accurately performs all overnight audit reports and procedures according to property and company policy.
Handles any guest issues or complaints, using appropriate service recovery methods.
Executes policies and procedures for the front office, including following rate programs.
Responds to emergency situations and immediately notifies GSM, Resort Manager, or General Manager, when appropriate.
Communicates overnight events and issues to the management team by completing the Night Auditor’s Report.
Assists in maintaining a safe and secure environment; reports suspicious persons, activities and/or hazardous conditions to the Loss Prevention department.
Reports any unsafe work conditions to the Guest Services Manager, Resort Manager or General Manager.
Other duties as assigned.
What are we looking for?
Ability to work necessary overnight hours
Ability to anticipate guest needs, change direction quickly, and multi-task
Working knowledge of rooms management systems preferred
Uses independent judgment and possesses solid decision-making skills
Proficient with general office PC applications (i.e., word processing, spreadsheets, and databases)
Proven job reliability, diligence, dedication, and attention to detail
Passion for providing exceptional service to guests and team members
Strong verbal and written communication skills, including the ability to communicate effectively via email and phone with proper etiquette
Responsibility, honesty, teamwork and collaboration
Must be able to communicate clearly and professionally with guests, coworkers, and supervisors.
What can you look forward to?
All team members enjoy WEEKLY PAY!
Qualifying team members may enjoy the following benefits:
Medical, Dental, and Vision coverage options
Paid Time Off
401(k) retirement plan with company match
Paid Parental Leave (10 weeks)
Bereavement Leave and Jury Duty Pay
Life Insurance Benefit
Health Savings Account, Accident, Personal Cancer Protection, and Short Term Disability
Employee Assistance Program
David L. Brittain Scholarship Program
Local Attraction Discounts
Associate Referral Program
Tuition Reimbursement
Resort Accommodations Discount
WE ARE MORE THAN JUST A WORKPLACE…
We love what we do! As leaders in the area’s hospitality industry, our company is rooted in a strong, caring culture steeped in rich history and respect.
Joining our team means being a part of a flourishing, culturally diverse, and dynamic group of people focused on creating lasting memories. You will find your work rewarding as YOU make the difference to each of our guests. This is a place where friendships blossom and careers soar. As a company, we continue to grow and we hope you’ll grow with us.
Want to know more? Check out www.brittainresorts.com!
Connect with us! @brittainresorts
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We are an Equal Opportunity Employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. We participate in E-Verify.