Operations Support Assistant

Job Title: Operation Support Assistant

Department Name: Manufacturing

Reports to (title): Plant Manager

Business Unit: Fort Mill

Job Summary:

Define as the hands and feet of the production team. Coordinate and expedite the flow of work and orders within or between departments according to production schedule. Responsible for performing administrative tasks to support daily production operations and communication. Performs a variety of key administrative and data entry functions for the Operations Department, primary work may focus on Receiving functions, Distribution functions, or both. This position provides support to ensure all daily Operational duties are completed accurately, and on time. 

The ideal candidate will have a strong background in manufacturing with a focus on operation processes and customer services. Qualified individuals for this position will have excellent written and verbal communication skills and will be comfortable communicating both internally and externally in a professional manner. If you are passionate about delivering excellence, we encourage you to apply and become a valued member of our team.

Essential Job Functions:

• Responding to phone calls, emails and group chats to assist with the production, shipping, and receiving of orders and status, interfacing with manufacturing, operations and sales personnel.
• Monitoring production records ensuring the smooth flow of orders and parts within a production environment. 
• Execute as the first point of contact for the production team and work closely with the plant manager to ensure the smooth running of the communication with sales and management teams. 
• Collaborate with various teams, from production personnel to supervisors, and convey critical information to determine progress of work and completion dates
• Adjusts and completes order confirmations daily in coordination with Production Scheduler & Planner; ensures staging assignment and delivery information is clear for Logistics team.
• Escalate any production problems within the departments to the Operations team. 
• Provide support to the logistics department, such as coordination of transportation and handling paperwork for routes.
• Cross train on other responsibility to cover other positions responsibilities when needed.
• Responsibilities may vary and may not be limited to the list above.

Required Skills & Abilities:

• Two-year degree in a related field, associate degree in business or logistics preferred
• Bi-lingual in Spanish a plus
• This position requires the ability to work on-site.
• Meticulous attention to detail, multitasking abilities, and the potential for high-pressure situations when dealing with production deadlines and inventory management, quality control and preventing errors
• Self-motivated team player with strong communication skills.
• Must possess good time-management and effective decision-making skills.
• Ability to work independently in a fast-paced environment.
• Must be proficient in MS Office. (Outlook, Word and Excel)
• INFOR knowledge highly desirable
• Ability to operate general office equipment
• Excellent communication skills, able to communicate confidently and professionally at all levels.

Physical Requirements:

• Able to work in a fast-paced environment
• Extended periods of sitting at desk on phone and computers.
• Walking  
• Indoor office/warehouse environment with moderate noise at location

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.