Quality Assurance Specialist

We are looking for a strong-minded individual who is looking to be involved at the end of our sales process! This person assists with closing as a customer makes a decision to purchase our vacation ownership product. If you have strong customer service and administrative experience this may be the job for you! Here are some of the other functions of this role.

• Ensure all information relayed to the guest is complete and accurate based on scorecard metrics
• Prepare and provide accurate data that is accurately detailed in systems to build reports that will better support our teams
• Effectively communicate your findings with your fellow team members as well as your management
• Manage time effectively to punctually attend daily team meetings, training sessions, and company appointments

Qualifications - 

Do you have these skills? Then this role might be perfect for you!

• High school Diploma/GED
• 1 year of timeshare sales experience preferred
• Communicate clearly and distinctly with new owners. Must have excellent communication skills, both verbal and written and problem-solving skills.
• Must be computer savvy and have experience using Microsoft Office Suite.
• Must possess the ability to acquire your notary license.
• Able to work a flexible schedule to include weekends and holidays Must exude a professional demeanor at all times on duty or on property Preferred Qualifications:
• It's advantageous in this position for you to demonstrate the following capabilities and distinctions:
• Bachelor’s degree in Hospitality Management/Business Administration or related experience preferred Timeshare/Vacation Ownership experience preferred.
• 2+ years’ experience in Quality Assurance (QAM) or as a Verification Loan
• 2+ Officer (VLO)
• Existing Notary Licensure

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

We offer an excellent benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits!

• Excellent health care options (medical, dental, and vision that encourage preventative care).
• Paid Time Off (PTO) that allows for adventure, rest, relaxation or recuperation.
• All new Team Members are automatically enrolled in the HGV Retirement Savings Plan.
• Our Go Hilton Team Member Travel Program offers accommodations at deeply discounted rates and 50% off at participating hotel-operated restaurants. Pass the savings on to family and friends since HGV allows you to share additional discounted room nights.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.