Shift Lead

Tropical Grille is looking for a shift lead or Assistant Manager for our Clemson location. This position could be part time or full time depending on availability. We are a fast-casual restaurant specializing in Cuban inspired cuisine, with an emphasis on great customer service, great food, and great people. If you are a people person who enjoys a fast-paced team environment, we may be the job you're looking for!

Job Summary

The Tropical Grille Shift Lead/Assistant General Manager performs various functions to effectively manage both the human and material resources of their restaurant to achieve company goals. They must possess a positive attitude, have strong attention to detail, be honest and reliable, always maintain a professional demeanor, be guest focused, have excellent communication skills with a passion to lead. 

Major Tasks, Duties and Responsibilities Include:

• Coordinate daily Front of House and Back of House restaurant operations.
• Lead your team to success.
• Deliver superior service and maximize customer satisfaction.
• Respond efficiently and accurately to customer complaints.
• Regularly review product quality.
• Organize and supervise shifts and stay at prescribed labor budgets.
• Evaluate staff performance and provide feedback to improve productivity.
• Conduct staff evaluations on time and completely.
• Estimate future needs for goods, kitchen utensils and cleaning products.
• Ensure compliance with sanitation and safety regulations. (DHEC)
• Manage restaurant’s good image and suggest ways to improve it.
• Control operational costs and identify measures to cut waste.
• Create detailed reports weekly and conduct daily store audits.
• Promote the brand in the local community through word-of-mouth and events.
• Train new and current employees on proper customer service practices.
• Manage labor
• Ability to delegate tasks

• Recruit, select and hire best candidates for open positions in the restaurant
• Provide counseling to all employees in written and verbal forms, as well as disciplinary actions in accordance with company policies and procedures
• Develop and supervise schedules of team members. Ensure shifts are adequately staffed

Requirements

• Ability to work 50 hours a week (AGM) or part-time to full time (Shift Lead)

• Reliable transportation.
• 3 Strong Supervisory references will be required.
• A minimum of 1 year leadership experience
• Strong food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and front staff
• Strong leadership, motivational and people skills.
• Time management skills
• Acute financial management skills
• AS degree in Business Administration; hospitality management or culinary schooling is a plus.

Physical Requirements

• Ability to stand and walk for extended periods of time
• Ability to occasionally sit, balance, reach with hands and arms, climb, crawl kneel, stoop and or crouch 
• Ability to lift items of up to 50 pounds