Supervisor Fleet Specialty

Inside the Role

The Fleet and Portfolio Services Supervisor leads a high performing team of Operational Resolution Analysts dedicated to delivering exceptional service to national, corporate, specialty equipment, and small business fleet customers with portfolios reaching up to $450 million. As the primary escalation point for complex service issues, this role ensures seamless customer experiences across the U.S., Canada, and Mexico. The Supervisor also plays a key role in strategic initiatives, system transitions, compliance oversight, and cross border process optimization.

Posting Information

We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected.

We Take Care of Our Team

What You Drive at DTFS

• Serve as the escalation point for complex fleet service requests across the U.S., Canada, and Mexico.
• Resolve issues that exceed NASC capabilities, including account updates, tax‑impacting changes, insurance loss reviews, and consolidated billing maintenance.
• Support strategic corporate customers, dealers, Sales, and brand partners across multiple communication channels.
• Oversee preparation and validation of legal and financial documents such as renewals, restructures, extensions, due date changes, transfers of interest, and collateral substitutions.
• Ensure documentation accuracy, system updates, and timely routing to Commercial Funding.
• Maintain ICS and ABC controls, lead monthly reviews, and manage annual audits (ICS, KPMG, regulatory).
• Monitor Agreement and General Suspense queues to ensure timely fund posting aligned with ICS controls.
• Provide account termination and title release instructions in compliance with regulatory requirements.
• Lead and coach Operational Resolution Analysts to deliver high‑quality service and proactive lease maturity management.
• Conduct performance reviews, provide ongoing coaching, and foster a collaborative, growth‑oriented team environment.
• Partner on NASC optimization, Pega implementation, and the Fort Worth office relocation
• Support the transition of Canadian processes to the U.S. and NASC, ensuring continuity, documentation, and training alignment

Knowledge You Should Bring

• BS/BA and prefer 2-4 years of relevant experience or 6 years of relevant experience in lieu of degree.
• 3 years of General Business experience and/or customer service experience.
• Auto financing industry knowledge.
• Experience leading and developing teams in a customer‑facing or operational environment.
• Ability to interpret, validate, and manage legal and financial documentation.
• Strong analytical and decision‑making skills in complex or high‑risk scenarios.
• Excellent communication skills across multiple channels and stakeholder groups.
• Attention to detail, relationship building, time management, and conflict Management.

Exceptional Candidates Might Have

• Experience supporting international service centers or cross‑border operations (U.S., Canada, Mexico).
• Proficiency with SAP or similar accounting/portfolio systems.
• Working knowledge of compliance frameworks such as ICS, ABC, and audit requirements.
• Strong understanding of fleet servicing, commercial finance operations, or portfolio management.
• 1 year of Truck Remarketing experience, funding experience, and/or 1 year of Credit experience.
• 1 year of leadership experience.
• Background in commercial leasing, fleet finance, or specialty equipment financing.
• Experience with system transitions, process migrations, or platform implementations.
• Systems skills - Alfa, Pega, eCreditPro, eFundingPro, F&I Pro, Cognos.
• Prior involvement in large‑scale audits or compliance programs.
• Ability to lead strategic initiatives involving multiple departments and locations.

#LI-DTFSUSA  

#LI-Hybrid 

#WorkatDTFS

Where We Work

This position is open to applicants who can work in (or relocate to) the following location(s)-

Charlotte, NC US, Fort Mill, SC US. Relocation assistance is not available for this position.

Schedule Type:

Hybrid (4 days per week in-office / 1 day remote). This schedule builds our #OneTeamBestTeam culture, provides an unparalleled customer experience, and creates innovative solutions through in-person collaboration.

At Daimler Truck North America, we recognize our world is changing faster than ever before. By listening to the needs of today, we’re building to solve with cutting-edge solutions in sustainability and future driving technology across electric, hydrogen and autonomous. These solutions, backed by years of innovative success and achievement, continue DTNA’s legacy as the undisputed industry leader. Our evolving brand portfolio is second to none, including Freightliner Trucks, Western Star, Demand Detroit, Thomas Built Buses, Freightliner Custom Chassis, and Financial Services. Together, we work as one team towards our envisioned future – building a cleaner, safer and more efficient tomorrow for all.

That is what we are working toward - for all who keep the world moving.

Additional Information

• This position is not open for Visa sponsorship or to existing Visa holders
• Applicants must be legally authorized to work permanently in the country the position is located in at the time of application
• Final candidate must successfully complete a criminal background check
• Final candidate may be required to successfully complete a pre-employment drug screen
• Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positions
• EEO - Disabled/Veterans

Daimler Truck North America is committed to workforce inclusion and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status.

For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at 503-745-8982 or toll free 800-206-3369. For TTY/TDD enabled call 503-745-2137 or toll free 866-355-6935.