MarineMax logo

Warranty Administrator

MarineMax
Full-time
On-site
Charleston, South Carolina, United States
Full-time jobs in South Carolina

OVERVIEW: The Warranty Administrator is responsible for completing all functions involved with the compilation and submission of dealer claims for reimbursement of warranty parts and labor for the assigned service facilities.

Β KEY TASKS:Β  Β  Β  Β  Β Β 

  • Submit pre-authorizations to insure the maximum reimbursement for worked performed and for the highest possible approval ratio.
  • Review pre-authorizations to insure expiration does not occur prior to claim submission.Β 
  • Appeal valid pre-authorization that were denied by the manufacturer.
  • Reconcile work orders with pre-authorizations and make adjustments as needed to facilitate claim submission.
  • Review claims for labor or material adjustments with service manager/service writer so that the customer and the appropriate MarineMax departments are aware of their financial obligation.
  • Insure all parts requested by the manufacturer are returned within the timeframe specified by the manufacturer.
  • Responsible for Collection of Warranty Credits.Β 
  • Negotiate and or appeal for adverse adjustments to claims implemented by manufacturers.
  • Submit accurate and approved claims within the Manufacturer’s specified time limits.
  • Insure timely answers from manufacturers through follow up of dealer’s claim.
  • Insure recall notifications are initiated properly, work documented, and all work is completed.
  • Research sublet orders and any other backup information necessary to file appropriate warranty claims.
  • Train service writers and parts personnel in the proper procedure for warranty repairs, parts ordering, and pre-authorization submission.
  • Work closely with the accounting department on warranty receivables to ensure prompt collection of credits due and the proper handling of credits.
  • Reconcile manufacturer’s credits with both the pre-authorization and the actual cost of work performed.
  • Prepare reports showing dollar volume of claims paid, claims requested, elapsed time for claim resolution, and outstanding claims.
  • Continuously improve the timely and efficient collection of factory credits.
  • Hire, train, motivate and monitor performance of warranty staff.
  • All other duties as assignedΒ  Β  Β  Β  Β  Β  Β  Β  Β  Β  Β  Β  Β 

Β KEY RESULT AREAS:Β  Β Β 

  • Internal/external customer satisfaction
  • Warranty revenue
  • Accurate warranty/claim paperwork and reports
  • Accurate repair order file maintenance
  • Effective communication with other MarineMax departments and manufacturers

Β 

*MarineMax and its subsidiaries uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more aboutΒ E-Verify, including your rights and responsibilities