OVERVIEW: The Warranty Administrator is responsible for completing all functions involved with the compilation and submission of dealer claims for reimbursement of warranty parts and labor for the assigned service facilities.
Β KEY TASKS:Β Β Β Β Β Β
- Submit pre-authorizations to insure the maximum reimbursement for worked performed and for the highest possible approval ratio.
- Review pre-authorizations to insure expiration does not occur prior to claim submission.Β
- Appeal valid pre-authorization that were denied by the manufacturer.
- Reconcile work orders with pre-authorizations and make adjustments as needed to facilitate claim submission.
- Review claims for labor or material adjustments with service manager/service writer so that the customer and the appropriate MarineMax departments are aware of their financial obligation.
- Insure all parts requested by the manufacturer are returned within the timeframe specified by the manufacturer.
- Responsible for Collection of Warranty Credits.Β
- Negotiate and or appeal for adverse adjustments to claims implemented by manufacturers.
- Submit accurate and approved claims within the Manufacturerβs specified time limits.
- Insure timely answers from manufacturers through follow up of dealerβs claim.
- Insure recall notifications are initiated properly, work documented, and all work is completed.
- Research sublet orders and any other backup information necessary to file appropriate warranty claims.
- Train service writers and parts personnel in the proper procedure for warranty repairs, parts ordering, and pre-authorization submission.
- Work closely with the accounting department on warranty receivables to ensure prompt collection of credits due and the proper handling of credits.
- Reconcile manufacturerβs credits with both the pre-authorization and the actual cost of work performed.
- Prepare reports showing dollar volume of claims paid, claims requested, elapsed time for claim resolution, and outstanding claims.
- Continuously improve the timely and efficient collection of factory credits.
- Hire, train, motivate and monitor performance of warranty staff.
- All other duties as assignedΒ Β Β Β Β Β Β Β Β Β Β Β Β
Β KEY RESULT AREAS:Β Β Β
- Internal/external customer satisfaction
- Warranty revenue
- Accurate warranty/claim paperwork and reports
- Accurate repair order file maintenance
- Effective communication with other MarineMax departments and manufacturers
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*MarineMax and its subsidiaries uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more aboutΒ E-Verify, including your rights and responsibilities