988 Call Center Counselor II (PT)
State of South CarolinaJob Responsibilities
With our Agency's mission to support the recovery of people with mental illnesses, we provide a complete array of medical and support services for children, adults, and families throughout South Carolina.
This position is located at the Department of Mental Health, Charleston Dorchester Center, 2125 Charlie Hall Blvd, Charleston, SC 29414.- Under the team leader, this clinician will be responsible for answering incoming crisis calls and providing telephonic crisis intervention services, screening and consultation in a culturally competent manner as the backup for 988 Lifeline.
- Provides a quality response in a culturally competent manner to callers of the 988 Lifeline.
- Identifies concerns with mental illness, developmental disabilities and/or substance use and refers to the appropriate resources. Utilize assessment information and community resources to provide information and or/linkage and referral to services.
Minimum and Additional Requirements
State Minimum Requirements:
A bachelor's degree in guidance, counseling, or the social sciences and professional experience in human services or social services programs.
Note: If any Agency Requirements are listed above, applicants must also meet those requirements to be considered for the position.Preferred Qualifications
Ability to multi task and work as a team in a call center which may include triaging, de-escalating, and safetly planning. Able to make suggestions with management to improve communication, collaboration, and procedures in support of the emergency services continuum of care. Ability to remain calm in adverse situations
Additional Comments
- If any of the essential job duties fall below the “Meets” level, at any time during the rating period the disciplinary process may be initiated.
South Carolina is making our Veterans a priority for employment in state agencies and institutions.
Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education. Please account for any and all gaps of employment in your application. A resume will not be accepted in lieu of application completion nor reviewed to determine if an applicant has met the qualifications for the position.
The South Carolina Department of Mental Health offers an exceptional benefits package for FTE positions that includes:- Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children
- 15 days annual (vacation) leave accrual per year
- 15 days sick leave per year
- 13 paid holidays
- Paid Parental Leave
- State Retirement Plan and Deferred Compensation Programs