Essential FunctionsΒ
Acknowledge guest in all public spaces with a warm and friendly greetingΒ
Assist with banquet function of the hotel to include set up of tables and chairsΒ
Follow scheduled shifts and follow break and lunch requirementsΒ
Report any light outages, broken equipment, or room disparities to manager paying close attention to hallway areasΒ
Assist guest with any specials requestsΒ
Ability to communicate with manager on inventory needs, i.e. chairs, tables, and banquet linensΒ
Professional communication while using technologyΒ
Respect all guests, team members, and management by maintaining a positive, friendly attitudeΒ
Ability to interact with guests and share hotel knowledge using personalization, such as using the guest nameΒ
Maintain guest confidentiality following all hotel proceduresΒ
Report any suspicious activity or unusual items in roomΒ
Report any irregular behavior from guests in public areas and/or in roomsΒ
Ability to take initiative and handle assignments with limited supervisionΒ
Follow all hotel policies and procedures as outlined in the team member handbookΒ
Maintain cleanliness and order of work area such as closets, carts, and housekeeping officeΒ
Perform other duties as management requests to service our guests.β―
Education & ExperienceΒ
High School diploma or higherΒ
Previous hospitality experience preferredΒ
Excellent customer service skillsΒ
Excellent communication skills, both verbal and writtenΒ
Ability to use technology e.g. tablets, iPadsΒ
Physical DemandsΒ
Ability to stand for extended periods of timeΒ
Ability to squat and bendΒ
Ability to communicate clearlyΒ
Corrected vision to normal rangeΒ
Ability to work long hours as neededΒ
Ability to lift/push/pull 50 lbs.Β
Mental DemandsΒ
Make sound judgments quicklyΒ
Work on multiple tasks, making appropriate progress towards deadlinesΒ
Able to work independently, take direction, and provide direction to othersΒ
Manage differing personalities within the office, the hotel, and the communityΒ
Maintain the highest degree of confidentialityΒ
Ability to work effectively in stressful, high pressure situationsΒ
Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessaryΒ