Crossroads Treatment Centers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Since 2005, Crossroads has been at the forefront of treating patients with opioid use disorder. Crossroads is a family of professionals dedicated to providing the most accessible, highest quality, evidence-based medication assisted treatment (MAT) options to combat the growing opioid epidemic and helping people with opioid use disorder start their path to recovery. This comprehensive approach to treatment, the gold standard in care for opioid use disorder, has been shown to prevent more deaths from overdose and lead to long-term recovery. We are committed to bringing critical services to communities across the U.S. to improve access to treatment for over 26,500 patients. Our clinics are all outpatient and office-based, with clinics in Georgia, Kentucky, New Jersey, North and South Carolina, Pennsylvania, Tennessee, Texas, and Virginia. As an equal opportunity employer, we celebrate diversity and are committed to an inclusive environment for all employees and patients.

Day in the Life of a Business Intelligence Analyst

The ideal Business Intelligence Analyst candidate possesses a high level of integrity and business acumen; is passionate, curious, and hands-on; understands how accurate, concise, and timely representations of data are essential to company success; and is enthusiastic about analysis and the role it plays in guiding and supporting decision-making. They will quickly establish and maintain constructive relationships with key stakeholders. This requires a flexible partner who relates well to people, at all levels, inside and outside the organization. They must be able to quickly build consensus and effective relationships guided by diplomacy, collaboration, honesty, emotional intelligence, and vision for great company culture.

The successful Business Intelligence Analyst candidate can navigate through a fast-paced environment and thrive in a highly collaborative and transparent structure. They have experience juggling multiple projects and working to shifting deadlines, ensuring timely delivery with accuracy and sound logical discipline. It is imperative to exemplify flexibility in support of multiple stakeholders in parallel.

• Support business partners with effective communication on metrics, benchmarks, and KPIs, with a special focus on operations and revenue cycle data to identify areas of opportunity.

• Explore healthcare data sets and perform statistical analyses to discern and communicate business and industry trends using both new and established analytical solutions.

• Prepare and communicate high-quality department reports on a set cadence (e.g., weekly, monthly, quarterly) using available technology (i.e., SQL, Power BI, R, etc.)

• Identify opportunities for business optimization through use of financial and operational data to influence short- and long-term strategy.

• Work across departments to collaboratively design, develop, document, train, and implement new data solutions and processes based on stakeholder needs.

• Gather requirements to translate technical and business needs; liaise between IT and business stakeholders to optimize tradeoffs.

• Ability to collaborate with stakeholders with minimal supervision and quickly analyze/present data in meaningful ways.

• Enthusiasm for a fast-paced environment, continual change, and learning corporate applications/new software products as necessary to fully support the business.

Education and Experience requirements:

• Bachelor's degree in Analytics, Mathematics, Business Management, or other relevant subject matter, or equivalent in ongoing self-education or commensurate experience.

• 3-5 years in business/reporting analyst role focused on Healthcare Operations and/or Revenue Cycle Management required.

• Proficiency in data visualization tools, such as Power BI and/or Tableau, to identify business insights and recommend tactical steps to improve.

• Strong proficiency in quantitative analysis using Excel, SQL, or other query languages required.

• Familiarity/experience with project management preferred with strong focus on use case building, requirements creation, and milestone-driven delivery.

• Proficiency with Microsoft Office Suite.

• Excellent verbal and written communication skills, with ability to present findings to senior management.

• Superior problem-solving and logic processing skills to identify business growth opportunities.

Hours and Schedule

This role operates Monday through Friday. The position is remote but will require coming into the corporate office quarterly (Greenville, SC). This role will work on eastern time work hours.

Position Benefits

• Have a daily impact on patient's lives.

• Excellent training if you are new to this field.

• Community events that promote belonging and education.

Benefits Package

• Medical, Dental, and Vision Insurance

• PTO

• Variety of 401K options including a match program with no vesture period

• Annual Continuing Education Allowance (in related field)

• Life Insurance

• Short/Long Term Disability

• Paid maternity/paternity leave

• Mental Health Day

• Calm subscription for all employees