Coffee Shop Supervisor

BridgeWorks is hiring a Coffee Shop Supervisor for our Client

Summary / Purpose of Position:

This position’s primary responsibility is to shepherd a high performing team to ensure that our client's store operates in a productive and positive manner. Success is defined by meeting or exceeding sales goals for both Gross and Net income through Christ-centered personal demonstration and leadership of all store employees in their assigned tasks and responsibilities.

Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Oversee daily Café operations, including staff management, inventory control, and financial performances ensuring high-quality customer service, and product standards including the sale of dry goods.
• Exceptional leadership, communication, customer service, and multitasking skills.
• Ensure that all store employees, guests and volunteers’ behavior is in accordance with the philosophy and policies of our client.
• Recommend, design, and deploy marketing efforts for CoffeeWorks, other Workforce Development Programs and our client.
• Provide Christ-centered leadership that ensures all are treated with fairness, dignity and respect.
• Champion positive work culture, good stewardship and efficient processes that drive strong team performance that consistently meets production and sales goals.
• Recruit, hire and train all employees/guests to store policy and standard operating procedures; provide performance evaluation, ongoing coaching, feedback and corrective disciplinary action when needed.
• Develop store strategies and events to increase donor/customer traffic and optimize profitability.
• Plan and prepare store work schedules and assign employees, clients, and volunteers to specific duties.
• Oversee the timely processing of all incoming merchandise and appropriately set, plan and lead daily goals to achieve production and placement in all merchandise areas.
• Implement pricing strategies appropriate to current supply and demand trends to ensure sell-through.
• Evaluate inventory needs and oversee ordering merchandise and supplies from warehouse and vendors.
• Demonstrate and promote a Christ-centered store environment, encouraging exceptional donor/customer engagement and customer service, promptly greeting, assisting and thanking all donors and customers.
• Control and manage payroll and operating expenses in compliance with the annual operating budget.
• Resolve all employee, donor and customer concerns in a timely and respectful manner.
• Ensure inside and outside areas of the store are neat, clean, organized and free from any hazards.
• Ensure that employees follow proper store cash handling procedures, store funds are secured and cash reconciliation with sales receipts, daily sales records and reports are maintained and properly recorded.
• Ensure compliance with all safety guidelines, timely correcting and reporting hazards and incidents.
• Have a willingness to share the good news of Jesus Christ, give a personal testimony and pray with/for those served by our client.
• Mobile Phone Reimbursement: Select our client roles are required to use their personal mobile phone device to complete their essential job duties. Those roles are approved for mobile phone reimbursement and will be paid through our clients payroll.
• Perform any of the related staff job duties as required or other duties as assigned.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Ability to see, distinguish color, hear, speak, bend, lift and move up to 35 pounds on a regular basis.
• Stand on one’s feet for an entire shift, often in a stationary position.

Supervisory Responsibilities:

• Oversee daily opening/closing inventory and equipment, maintenance, ensuring compliance with health, safety, and security policies.
• CoffeeWorks Program Guests and/or staff
• Volunteers/Community Service

Core Attributes and Expectations:

• Display a life that reflects our clients Core Values: Christ-centered, compassion, integrity, continual growth.
• Proven ability to organize, manage time and effectively manage multiple tasks and competing priorities.
• Model good work habits and motivate self and others to take initiative in daily tasks and operations.
• Strong delegation and communication skills to convey important information clearly and effectively.
• Exhibit servant leadership through humility, personal accountability, flexibility, problem solving, initiative and conflict resolution.
• Ability to coach, teach, train and develop others to establish a productive and positive work environment.
• Demonstrate a willingness to learn, be open to new ideas and changes and lead to them.

Qualifications/Education/Certification:

• Education or equivalent experience: BA in related field preferred.
• Experience: 1-3 years retail restaurant or coffee shop experience, preferably with one or more years in a supervisory – management role.
• Proficient in computer, understanding of coffee, brewing techniques, espresso, equipment, and menu development.
• Food handlers or food manager certification is preferred.
• Basic computer, cash register and accurate cash handling ability required.
• License/Certification: Valid SC driver’s license is required; MVR record must meet our clients insurance criteria.
• Operate pallet jack and/or forklift as trained. Certification may be required for this position.
• Specialized training required: None.

Religious:

• Have a personal relationship with Jesus Christ expressed through a profession of faith in Christ.
• Agree with and fully support our client's doctrinal statement.
• Actively participate in and continue in good standing with a local Christian church. (The church is God’s vehicle of spiritual accountability. Employees must meet the expectations of their church, in areas of conduct not addressed by our client).
• Reflect a passion for evangelism, the homeless and the spiritual welfare of all connected to the ministry — guests, employees, volunteers, customers, and contributors.
• Demonstrate sound judgment based on Biblical principles and spiritual maturity commensurate with the requirements for your position.
• Exhibit Christian conduct: acting professionally and ethically, consistent with the Biblical principles of humility, integrity, and compassion

      This includes:

1. Abstain from the use of illegal drugs or the inappropriate use of medication.
2. Abstain from activities or addictions that have a detrimental effect on you, guests or our client’s reputation. Because we serve addicted guests, to keep from becoming a stumbling block (Romans 14:13-23), you are asked to restrict your freedom in the public use of addictive substances (including alcohol and tobacco) and in your choice of entertainment. Display tangible evidence of spiritual maturity. (Titus 2:11-12)Relationships, particularly with the opposite sex, are above reproach
3. Gender expression consistent with your gender at birth.
4. Living free of sexual sin (to include pornographic materials, homosexual conduct, and extra-marital relationships including cohabitation before marriage).
5. Respecting the sanctity of life from conception until death in God's timing.