Job Title:  Counter Sales Representative

Reports to:  Branch Manager

FLSA Status:  Non-Exempt

Job Summary:

The Counter Sales Representative will support walk-in customers with plumbing products, special orders, and will be responsible for processing transactions, maintaining counter inventory levels, and ensuring accurate product pick-up.

Supervisory Responsibilities:

None

Duties/Responsibilities:

• Greet customers as they enter the store and assist them in identifying their plumbing needs.
• Provide product recommendations and technical assistance to customers based on their requirements.
• Process sales transactions accurately and efficiently using our point-of-sale system.
• Maintain a clean and organized showroom and ensure that all products are properly displayed.
• Stock shelves and replenish inventory as needed to ensure adequate product availability.
• Answer customer inquiries via phone, email, or in person, and provide information regarding product pricing, availability, and specifications.
• Collaborate with the warehouse team to fulfill customer orders and ensure timely delivery.
• Stay up-to-date on industry trends, new product launches, and pricing updates.
• Handle customer complaints and concerns in a professional and timely manner, striving to achieve customer satisfaction.
• Assist with special promotions, events, and marketing initiatives as needed.
• Follow company policies and procedures, including safety protocols and cash handling guidelines.
• Work collaboratively with team members to achieve sales targets and provide an exceptional shopping experience for customers.

Requirements:

• High school diploma or equivalent; additional education or training in plumbing or sales is a plus.
• Proven experience in retail sales, preferably in a plumbing or home improvement environment.
• Strong knowledge of plumbing products, including fixtures, pipes, fittings, and accessories.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers.
• Proficiency in using computerized point-of-sale systems and basic computer applications. 
• Ability to multitask and work efficiently in a fast-paced environment.
• Flexibility to work holidays as required.

Physical Requirements:

• Physical ability to lift and move heavy objects, bend, stoop, and stand or extended periods.
• Positive attitude, willingness to learn, and a passion for delivering exceptional customer service.