Customer Service Representative/Animal Care Tech

My Three Dogs HWY 17 is seeking dog lovers with a passion for providing top notch care, and a desire to grow with a company of like-minded individuals! Starting pay is $15.00 per hour with raises based on performance. Ideal candidate will be a kind, conscientious, and detail-oriented caregiver with a flexible schedule! We strive to provide a safe, fun, and rewarding work environment, with a focus on productive teamwork. 

What You'll Do:

• Say Hello! Cheerfully greet pets and their humans when they arrive at our resort. 
• Client Communication: Answer phone calls and emails with a positive attitude, providing helpful information about our boarding, grooming, and daycare services; Provide basic information about pet care and resort policies to clients, always keeping a customer-focused approach. 
• Scheduling: Schedule appointments and manage reservations to keep our resort running smoothly. 
• Daily Front Desk Operations: Assist with check-ins and check-outs, ensuring pets have everything they need for a comfortable stay; Check dogs into daycare, boarding, and grooming
• Maintaining Documents: Contact veterinarians to get vaccine or other needed information regarding pets in our care; Work with our kennel software to book appointments, make notes on client and pet profiles, and obtain relevant information as needed. 
• Communicating with Back-of-House Staff: Communicate with grooming and kennel staff regarding dogs as they check in and their needs
• Running Dogs: Escort our furry friends to play areas/kennels/etc. 
• Organization and Office Maintenance: Responsible for the overall cleanliness/appearance of our front office; Vacuum/sweep and mop daily or as needed, clean windows, wipe down counters; keep desk, papers, etc. clean and organized
• Represent Your Village: Always be thoughtful of the appearance of the office and yourself through the eyes of our clients. 
• Playgroup Supervision: Overseeing a playgroup of dogs and managing their behavior and playtime.
• Canine Knowledge: You’ll learn animal behavior in order to provide a safe environment, including studying canine body language and learning how to make dogs comfortable in a kennel and playgroup environment.  
• Cleaning: Managing the cleanliness of our kennels and play areas and maintaining the highest possible cleaning standards. Cleaning toys, washing dishes, mopping floors, vacuuming hair, and taking care of unpleasant doggy messes are critical aspects of the job! 
• Daily Care: Feeding pets according to parents’ instructions; making sure all dogs have fresh water, clean bedding, and a comfortable space to stay overnight. May also include administering medication according to veterinary instructions.
• Problem Solving: Use common sense to solve problems as it relates to dogs in our care. 
• Be Proactive: Work with initiative to take on an array of tasks in our center. 
• Work Together: Communicating effectively with other team members—working at a doggie daycare is fun, but only if everyone is on the same page! 
• Guest Service: Must have basic customer service skills and be ready to talk with pet parents about their family members!
• Safety First: Able to follow established safety protocols to the letter to ensure a safe and fun environment for our guests—and ourselves!
• Must love dogs: We have a lot of them! 

Please note that the above-listed duties and responsibilities are the basic requirements for this role and may be modified, expanded, or reduced based on the evolving needs of the company.

If you’re the right candidate, we’d love for you to join our team! Benefits for all team members at My Three Dogs HWY 17 include discounted daycare and boarding for your own dog, with additional benefits available for full-time employees like medical/vision/dental plans and 401k! Pay starts at $15.00 per hour. 

Our perfect customer service professional will embody these qualities:

• Excellent communication skills: Phone, interpersonal, and written, with proper spelling and grammar, and a professional and friendly demeanor
• Team Player: Works together well with others to make sure all our guests are cared for and pet parents satisfied!
• Customer Service Background: Previous experience in a customer service role preferred, but not required—but a drive to meet and exceed client expectations is paramount
• Flexibility: A flexible schedule. Willingness to work evenings, weekends, and holidays as needed. 
• Organized: Attention to detail and great organizational skills to keep track of the varying needs of your Village
• Physical Stamina: Able to handle/transport dogs of all sizes by leash, and to keep upright and busy throughout a hectic shift
• Dog Lover: Passion for working with animals a must!