Dental Front Desk Representative

Under the direct supervision of the Practice Manager , The Front Desk Representative  is responsible for the Dental  office day-to-day activities including participating in daily patient care team huddles, answering phones, scheduling appointments, registration of patients, and collection of patient payments. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

 Responsible for greeting patients, scheduling patient appointments, ensuring all patient

paperwork is properly completed including demographic and HIPAA forms.

 Assist in determine the financial status of patients and their eligibility for health services,

assist patients in accurately completing appropriate forms and documents for the required

information, collect co-pays, obtain authorizations from insurance companies when

necessary, and enter in all patient information and financial information in the computer

system in a timely manner.

 Collect and deposit fees according to protocols, prepare and balance daily financial

registers and submit all forms and fees to the accounts department.

 Demonstrates the ability to establish and maintain effective, productive relations with coworkers,

supervisors, patients and the public.

 Maintains a neat/well organized work area. Responsible for maintaining an adequate

number of supplies.

 Attends all in-service training as required.

 Always maintains patient confidentiality.

 Maintains Center confidentiality and Code of Compliance per policy.

 Performs other duties, as assigned.

Requirements

 High School Diploma/GED

 Associates Degree preferred

 At least 1 year of experience in a Dental office