JOB DESCRIPTION

Job Title:                                     Housekeeper

Supervisor:                    Executive Director, Maintenance Director, or Housekeeper Lead

FLSA Status:                 Hourly, non-exempt

Date Approved:            September 2021

OVERALL JOB PURPOSE

Upholds the company values of People, Passion, and Excellence through cleaning resident apartments and Community common areas with integrity and attention to detail. Presents the Community in a positive and impressive manner for our residents and guests and maintains a positive team atmosphere.

MINIMUM JOB QUALIFICATIONS AND REQUIREMENTS

• Must be at least 18 years old or older

• Prior related experience is preferred
• Ability to perform housekeeping duties following sanitation and safety standards and current guidelines in a timely and efficient manner without compromising quality
• Promptly communicate concerns with resident’s health and/or unsafe living conditions to management

• Demonstrated ability to communicate effectively and politely in English, both verbally and in writing, with residents and staff

• Meets state related requirements (as applicable for position)
• Ability to work in a team setting and be a positive team player
• Maintain a positive, respectful, and professional approach with coworkers and residents

• Ability to keep all business and operations information confidential
• Possess excellent customer service and organizational skills
• Ability to work under time constraints with little supervision while maintaining a high level of performance and meeting department deadlines
• May assist with disaster management efforts during evacuations

• Ability to follow and adhere to policies, procedures, and standards
• Satisfactorily pass Sunshine’s and state regulated criminal record clearance, health screening and TB clearance (if applicable)

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Cleans resident apartments and Community common areas as assigned and according to housekeeping checklist and schedule
• Completes and submits all required documentation on time per department procedure, such as daily checklists, cleaning logs, etc.
• Removes trash in compliance with company procedures
• Deep clean resident apartments and Community common areas according to schedule, and training protocols
• Performs other duties as assigned by management
• Maintain a safe and secure environment for all staff, residents, and guests
• Serves as role model for other employees by displaying responsible, cooperative, positive attitude
• Attends education and training classes as necessary to fulfill state or provincial regulations
• Assist with laundry management, including placing resident laundry on hangers, washing and drying linen, sorting and replenishing linen, and other duties as assigned

OTHER JOB DUTIES AND RESPONSIBILITIES

• Perform all work assigned for the agreed-upon salary, accepting no additional payment or non-perishable gifts from residents, vendors, Community management, or others

• Meet the assigned work requirements of the job, regular attendance is required

• Serve as a role model for all employees by displaying a responsible, cooperative, and positive attitude
• Represent the Community in a professional, courteous, and friendly manner

• Adhere to dress/appearance code.  Changes in attire may be dictated by special occasion or weather conditions. If you have questions, check with your supervisor
• Adhere to company and safety policies and procedures.  Wears appropriate PPE when necessary
• Promote resident advocacy and demonstrate excellent customer service at all times
• Maintain personnel, resident, and business proprietary and/or confidential matters/material in strict confidence with management of the company (and/or other company staff as needed)
• This position has no supervisory responsibilities
• Maintains certifications as necessary such as First Aid, to fulfill state regulations (if applicable)

PHYSICAL REQUIREMENTS

The Community reserves the right to revise the duties set forth in this job description at its discretion.