Chick-fil-A Bush River Road is seeking a full-time Operations Manager who is people focused, results driven, metrics oriented, and is ready to contribute to a culture of care.
Job Duties:
People & Culture
- Always lead by example
- Uphold restaurant & brand standards
- Fully grasp and utilize metrics and systems in place
- Embody restaurant’s core values
- Build a culture of feedback, providing consistent, fair, and respectful coaching
- Combine critical thinking and practical leadership with an eye towards constant innovation
- Treat guests and team members with honor, dignity, and respect
Systems & Processes
- Lead day-to-day operations, ensuring operational excellence and creating remarkable experiences
- Identify, solve, and implement lasting solutions to operational bottlenecks
- Follow opening & closing procedures using the correct back-office procedures and computer applications
- Ensure wise stewardship of the facilities, product, and equipment
- Uphold disciplinary system to ensure fairness across the entire organization
- Effectively manage labor
- Adhere to safety and security policies to protect team and store assets
- Manage schedule to optimize productivity & guest experience
- Consistently improving existing systems and training procedures
Reporting & Goal Setting
- Firm grasp of store goals and labor report
- Consistently push towards store targets for food safety, food cost, labor, guest experience scores, car count, hourly sales, check average, training and retention.
- Review P&L each month to look for errors and areas of opportunities
- Monthly inventory & EOM procedures
Experience/Educational Requirements
- Bachelor’s degree or higher, or 5 years of management experience
- Experience training & developing leaders
- 30 Day training period if no prior CFA experience
Characteristics of Ideal Applicant
- Curious, self-motivated and consistently pursues self-development
- Commitment to personal & professional integrity
- Resourceful, organized, detail oriented
- Calculated decision maker who excels in time management
- Excellent written and verbal communication skills
- Adept in the use of technology including but not limited to all Microsoft and Google Suite applications and Apple products